At WHOOP, we're on a mission to unlock human performance. WHOOP empowers users to perform at a higher level through a deeper understanding of their bodies and daily lives. Our wearable device tracks key physiological metrics such as heart rate variability, resting heart rate, and sleep quality to provide personalized insights into users' fitness, health, and recovery. The AI Support team at WHOOP is responsible for delivering an exceptional support experience to our prospective and current, leveraging cutting-edge AI technologies. As an Engineering Manager at WHOOP, you will have technical and people management responsibilities. On the technical side, you will work closely with product management to carefully design experience and across all software teams to successfully enable your team to deliver. You will support the team in developing technical designs, architecture, and operational excellence needs. You will ensure that the engineering team adheres to best practices and standards for software development. On the people management side, you will manage and mentor a team of cross-skilled engineers across backend, AI, iOS and Android and provide regular performance feedback, and ensure professional development and growth. You will work to foster a culture of innovation, teamwork, psychological safety, and continuous learning. You are responsible for promoting a positive work environment where all team members feel valued, supported, and empowered to do their best work. RESPONSIBILITIES:

Guiding and managing a team of cross-skilled engineers responsible for developing features ranging from AI features across internal and external use cases

Collaborating with cross-functional teams to ensure the successful delivery of these features.

Managing third-party vendor, both technology and relationship

Defining technical strategy, architecture, and design for product features

Ensuring the engineering team adheres to best practices, standards, and processes for software development, testing, and deployment

Driving continuous improvement initiatives to optimize the engineering team's productivity, quality, and efficiency

Providing mentorship, guidance, and coaching to team members to ensure their professional development and growth

Fostering a culture of innovation, teamwork, psychological safety, and continuous learning

QUALIFICATIONS:

Experience building AI products

Experience as a software developer with experience operating in a management role

Strong technical skills in Applied AI, software development, testing, and deployment

Excellent communication, interpersonal, and management skills

Passion for wearable technology and a desire to work in a fast-paced startup environment

Experience managing an AI product at scale is a plus

Learn more about our Software Org and how to be successful in your engineering career at WHOOP via our Career Framework. This role is based in the WHOOP office located in Boston, MA. The successful candidate must be prepared to relocate if necessary to work out of the Boston, MA office. Interested in the role, but don’t meet every qualification? We encourage you to still apply! At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply. WHOOP is an Equal Opportunity Employer and participates in E-verify to determine employment eligibility. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. The WHOOP compensation philosophy is designed to attract, motivate, and retain exceptional talent by offering competitive base salaries, meaningful equity, and consistent pay practices that reflect our mission and core values. At WHOOP, we view total compensation as the combination of base salary, equity, and benefits, with equity serving as a key differentiator that aligns our employees with the long-term success of the company and allows every member of our corporate team to own part of WHOOP and share in the company’s long-term growth and success. The U.S. base salary range for this full-time position is $150,000-$210,000. Salary ranges are determined by role, level, and location. Within each range, individual pay is based on factors such as job-related skills, experience, performance, and relevant education or training. In addition to the base salary, the successful candidate will also receive benefits and a generous equity package. These ranges may be modified in the future to reflect evolving market conditions and organizational needs. While most offers will typically fall toward the starting point of the range, total compensation will depend on the candidate’s specific qualifications, expertise, and alignment with the role’s requirements. Learn more about WHOOP.

Software Engineering Manager (AI)