Pioneer of online flash sales since 2001 and key player in European e-commerce, Veepee collaborates with over 7,000 brands to offer highly discounted products available for a limited time. Operating across various sectors, including fashion, home, wine, travel or beauty... Veepee achieved a turnover of 3.3 billion euros incl. VAT in 2024 and employs 5,000 staff members across 10 countries. 📄 JOB DESCRIPTION We are looking for enthusiastic, motivated and naturally curious profiles who want to learn and improve Veepee's Help desk level. Your main mission will be to answer user requests and ensure the follow-up until it's solved. This position will be based in our office in L’Hospitalet with regular travels to our warehouse in Santa Oliva. 🎯 TASKS

Being the key point of contact for the local users in the offices and warehouses

Install and configure computer hardware, operating systems, applications, phone and video conferences

Address issues both face-to-face and remotely

Troubleshoot system and network problems and diagnose and solve hardware issues (Windows and Mac)

Resolve and/or replace faulty hardware

Process warranty replacement of hardware

Support the deployment of new applications

Respond and close tickets within approved SLA

Work continuously on tasks until completion

Assist in IT projects, system upgrades, and rollouts as required

Maintain accurate documentation of support requests, incidents, and solutions

Ensure compliance with company IT security policies and data protection standards.

👉 MUST HAVE skills

Superior Graduation in an IT field

2 years experience on a similar production, operation and support environment

Windows / MacOS

Google Workspace Active directory basic skills

Office (all versions) / Gsuite

Jira Service Desk

Android/iPhone

Excellent communication and customer service skills

👉 NICE TO HAVE skills

Network knowledges

Hardware devices such as Zebra Android in warehouse environment

✅ BENEFITS

Variable bonus

Dynamic and creative environment within international teams

The variety of self-education courses on our e-learning platform

The participation in meetups and conferences locally and internationally

Video games, beer, and quiz parties with colleagues

⚙️RECRUITMENT PROCESS 1️⃣ 30-minute HR Screen with a Veepeeᵀᵉᶜʰ Recruiter 2️⃣ ITW with the Support Manager by visio 3️⃣ ITW in the warehouse in Santa Oliva 4️⃣ Team Interview on site We are convinced that it is up to you to define the way you work, to develop yourself, and to progress. At Veepee we guarantee that you can just be yourself! For the service of diversity and inclusion, Veepee is committed to reviewing all applications received on an equal basis. 🔗COMPANY For more information about our ecosystem: https://careers.veepee.com/veepee-tech/ ❓ WHO WE ARE Veepeeᵀᵉᶜʰ is a tech community of 500 collaborators who play a key role in Veepee’s innovative strategy. From Warsaw to Sevilla, through Brussels, Amsterdam, Paris, Lyon, Nantes, Nice, Barcelona, Madrid and Lausanne all our projects are developed in an agile environment with a wide skills variety where you’ll be sure to find your place, no matter the technology you work with. If you love to try things why don’t you jump on this new adventure? Need more info > https://careers.veepee.com/en/ Vente-privee.com processes the collected data to handle the recruitment process, and to evaluate your ability to carry out the job offered and your professional skills. You can learn more about our use of your data and your rights by reading our recruiting privacy policy.

IT Helpdesk Technician - Permanent