Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

We use Artificial Intelligence (AI) technologies to maintain an efficient, fair and transparent hiring process. Our hiring process is never completely automated, and uses AI in conjunction with our recruiting professionals.

See yourself at Twilio

Join the team as Twilio’s next Sr. Manager, Global Events - Event Strategy and Audience Engagement.

About the job

Twilio is seeking a dynamic and experienced Senior Manager, Event Growth Strategy and Operations / Audience Engagement to lead a critical role responsible for driving the content, audience growth, and demand generation strategy across the global flagship events portfolio while also overseeing the operational infrastructure and shared services that power high-quality global event experiences. This role blends strategic growth planning with operational excellence, ensuring that content programming, audience acquisition, digital experience, event technology, and performance analytics work together to deliver measurable business impact.

This leader partners closely with marketing, sales, product, communications, operations, and executive stakeholders to drive attendance growth, elevate event content, optimize funnel performance, and scale event operations globally. The ideal candidate is highly strategic, data-driven, and experienced in leading cross-functional global campaigns that span content development, GTM enablement, acquisition strategy, and event technology. This role will collaborate closely with cross-functional teams across marketing, as well as C-level executives and regional field teams across LATAM, EMEA, and APJ. This position reports to the Senior Director, Global Events.

Responsibilities

In this role, you’ll lead:

Event Growth Strategy

Develop and lead growth strategies that accelerate audience acquisition, attendance, and engagement across global and regional events.
Partner with digital marketing, field, product marketing, DevNet, Twilio.org and sales to align demand generation programs to event growth goals.
Create segmentation, targeting, and messaging frameworks that improve pipeline impact and event ROI.
Establish and refine KPIs to drive predictable, scalable event growth.

Event Content Strategy & Programming

Own the development, structure, and quality of the agenda and content across global events, including keynotes, sessions, demos, customer stories, and thought leadership tracks in partnership with PMM.
Collaborate with product marketing and executive teams to shape narratives aligned with business priorities and GTM initiatives.
Own content frameworks, track definitions, speaker selection processes, and content quality standards across regions and program tiers.
Ensure consistent storytelling and audience relevance across all global and regional events including market trends and regional insights.

Audience Acquisition & Demand Generation

Lead end-to-end acquisition planning, including channel mix, messaging, creative alignment, landing pages, email journeys, and broader promotional strategies.
Drive cross-functional alignment with performance marketing and field teams and ensure integration between acquisition strategies and sales/GTM activation plans.
Establish performance targets and optimize campaign conversion across the registration funnel, using analytics to improve engagement and reduce drop-off.
Partner with growth, digital, and field marketing teams to define target audiences, segmentation, messaging, and promotional plans to increase attendance and expand audience reach.

Operations & Shared Services Leadership

Oversee the shared service functions that enable scalable global event execution, including:

Registration & Registration Platform: Manage platform roadmap, data requirements, user experience, and optimization.
Event Website Development: Oversee architecture, UX, content updates, localization workflows, and digital event experiences.
Event Technology: Evaluate and manage event tech tools supporting content delivery, attendee experience, and operational efficiency.
Housing & Travel Logistics: Lead vendor strategy and workflows for speaker, attendee, executive and staff housing and transport.
Analytics & Performance Reporting: Own performance dashboards, KPIs, reporting frameworks, post-event analysis, and executive readouts.
Internal & External Communications: Develop communications that support internal alignment, speakers, partners, and attendees across the lifecycle of each event.

Cross-Functional Enablement

Build and maintain enablement resources for GTM teams including messaging guides, promotional kits, activation playbooks, and post-event follow-up guidance.
Communicate to ensure GTM stakeholders have clear visibility into event strategy, key messages, timelines, programming, and expectations of business outcomes.
Facilitate strategic input sessions with executives and business units to align event content and experiences with business priorities.
Collaborate with Flagship Events lead and assist facilitation of strategic review sessions with executives to drive alignment across content, growth plans, and business outcomes.

Team Leadership & Collaboration

Lead and mentor a global team spanning content programming, operations, analytics, digital experience, and communications.
Foster a culture of innovation, operational excellence, creativity, collaboration, continuous improvement and share accountability.
Manage budgets, resources, timelines, and cross-functional workflows across the events ecosystem.
Partner with regional event owners to ensure consistency, scalability, and shared best practices.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

8+ years of experience in event marketing, audience acquisition, and campaign management or related fields, global event experience in B2B technology strongly preferred.
Proven success leading event campaigns, multi-channel acquisition strategies and leading large-scale event content programs that enhance attendee experience and drive business outcomes.
Strong storytelling skills with the ability to translate technical content into engaging messaging for multiple audiences.
Strong analytical skills with the ability to translate insights into strategy and executive-level recommendations.
Deep understanding of event technology platforms, digital experiences, data capture workflows, and operational infrastructure.
Experience managing high-performing teams and cross-functional collaboration. Demonstrated success leading teams, managing stakeholders, and navigating matrixed organizations.
Ability to operate at both strategic and tactical levels, with strong attention to detail and passion for excellence.
Excellent communication, stakeholder management, and project management skills.
Data-driven mindset with a focus on metrics, ROI, and continuous improvement.
Proficiency with Salesforce, Tableau, Marketo, Swoogo and presentation tools (Google Workspace); SEO and content marketing experience a plus.
Willingness to travel as needed for event planning and execution.

Location

This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 10% travel is anticipated to help you connect in-person in a meaningful way.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $128,560 - $160,700.
Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $136,000 - $170,000.
Based in the San Francisco Bay area, California: $151,120 - $188,900.
This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Applications for this role are intended to be accepted until February 28, 2026, but may change based on business needs.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Sr. Manager, Global Events (Event Strategy & Audience Engagement)