Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

We use Artificial Intelligence (AI) technologies to maintain an efficient, fair and transparent hiring process. Our hiring process is never completely automated, and uses AI in conjunction with our recruiting professionals.

See yourself at Twilio

Join the team as Twilio’s next Senior Manager, Technical Revenue Accounting.

About the job

We are actively recruiting for this role to fill an existing vacancy. This position is needed to lead the evaluation, development, and implementation of revenue recognition policy ensuring compliance with ASC 606. You will serve as the subject matter expert and partner cross-functionally to ensure accounting conclusions align with business strategy while maintaining compliance, audit readiness, and operational scalability. You will lead the assessment and documentation of revenue recognition conclusions for complex and non-standard contracts with customers, author technical memos, and serve as the front line partner with the SEC/Technical Accounting and Internal Audit teams, as well as the External Auditors. The successful candidate will be someone who is a strategic thinker and trusted leader, who develops high-performing teams and elevates expertise, and thrives in the technical nuances but can synthesize details at the appropriate level to suit the audience.

Responsibilities

In this role, you’ll:

Manage and lead team responsible for technical accounting assessments of complex customer contracts, including multi-element arrangements, SaaS, usage-based pricing, variable consideration, customer incentives, and partnerships.
Own and maintain global revenue accounting policy, including memos and position papers, under ASC 606, that evolve with the business.
Own and maintain the process for determining and updating Stand-Alone Selling Pricing (SSPs), including periodic refreshes, qualitative and quantitative analysis, and documentation in compliance with ASC 606.
Provide guidance and mentorship to team members and partner groups on technical revenue matters, including education on principles and requirements of policies, processes, and controls.
Lead cross-functional partnerships with Sales, Legal, and Product and Pricing teams on contract, product bundling, and pricing/discounting structure implications to ensure overarching commercial strategies and revenue recognition are aligned in compliance with ASC 606.
Serve as the front line partner with the SEC/Technical Accounting and Internal Audit teams, as well as the external auditors.
Oversee alignment with operational revenue accounting’s use of ERP tooling for the implementation of customer contracts, modifications, and the periodic review of assumptions used to establish revenue recognition in compliance with ASC 606.
Oversee the technical revenue accounting function’s monthly close process, including reviewing journal entries, reconciliations, audit deliverables, and SEC reporting disclosures related to revenue recognition.
Own and maintain SOX control environment over contract review and non-operationals revenue accounting processes.
Lead collaboration with IT and business partners to design and enhance revenue automation tools ensuring scalable, accurate, and complete system configuration.
Lead revenue accounting’s assessment for new product launches, pricing model changes, and other GTM initiatives and partnership.
Serve as the expert and end-to-end owner for technical revenue accounting with a holistic forward thinking vision to mitigate risk, drive efficiency, lead change, and elevate expertise.
Lead special projects and company wide-initiatives as needed, leveraging technical expertise to drive successful outcomes.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

Bachelor’s Degree in Accounting or related field.
8+ years of progressive experience with a focus in technical accounting within a public accounting firm and a large fast-paced corporate environment.
6+ years of progressive people management experience.
Expert technical knowledge of ASC 606 and US GAAP, especially in SaaS and usage-based revenue models.
Proven communication skills to write and present complex technical accounting concepts and positions, with consideration for the varying levels of audience expertise.
Expert at designing and implementing internal controls based on thorough grasp of the fact pattern and applicable risks.
Excellent analytical and problem solving skills with the ability to interpret and apply accounting standards to complex scenarios that also considers scalable operational concerns.
Proven ability to build, nurture, and influence effective working relationships at all levels of the organization.
A trusted leader and strategic thinker, with intense curiosity, and a proven ability to take initiative in addressing complex issues. Proven ability to cut through the noise to identify the core components of a problem, and then drive towards a pragmatic, scalable, and optimized outcome.

Desired:

CPA or equivalent certification
5+ years of Big 4 public accounting experience
Experience in technical revenue accounting at high-growth technology and/or publicly traded companies.
Experience with Oracle RMCS and Zuora Revenue.

Location

This role will be remote and based in Ontario, British Columbia or Alberta, Canada.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Based on role, employees may also be eligible for additional compensation and benefits, including but not limited to incentive programs, commissions, equity grants, health and wellness benefits, retirement contributions, and paid time off.

The estimated pay ranges for this role are as follows:

$118,200 - $147,700
Target Bonus Percentage 17.50%

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.