Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

We use Artificial Intelligence (AI) technologies to maintain an efficient, fair and transparent hiring process. Our hiring process is never completely automated, and uses AI in conjunction with our recruiting professionals.

See yourself at Twilio

Join the team as Twilio’s next Presales Architect - Trust, Identity and Compliance.

About the job

This position is needed to partner closely with sales, solutions engineering, and enterprise strategists to consult on complex, multi-product opportunities. You will scope, design, and validate how complex multi-product solutions fit into the client’s ecosystem and help paint the long-term Twilio vision for our customers. You will be a critical partner cross-functionally, working with product, engineering, and marketing to identify and share technology patterns and shifts from our clients (and prospects) to influence product strategy.

Responsibilities

In this role, you’ll:

Develop your expertise of the Twilio platform, use cases and buyer personas, while staying current on identity verification, security, fraud, and compliance trends
Assess and steer customers toward leveraging multiple products & solutions at Twilio
Scope, design, and and validate complex multi-product solution architecture with an emphasis on:

Identity verification and authentication flows (e.g. account security, MFA, API-based identity)
Secure-by-design architectures that reduce fraud and abuse
Compliance, data residency, and audit readiness

Build compelling presentations to secure the Technical Win in partnership with core sales, core SE, and Enterprise Strategist teams
Support cross-functional teams on product specific knowledge, enablement, strategy, and solutions / use cases (Sales, Presales, Marketing, Enablement, CS, Product, etc.)
Support core sales and solutions engineering team members on value-selling strategies and complex solution sales
Document recent patterns and technology shifts with our clients and prospects to influence Product and R&D strategy and roadmap via GTM interlock and PDLC processes

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

Demonstrated ability to lead complex solutions sales cycles including, novel solution scoping, design, and validation
Strong stakeholder collaboration and influencing skills
4+ years of progressive presales experience, including complex solution architecture
2+ years of demonstrated expertise identity verification, authentication, security, or trust-related domains, including topics such as:

Account security and authentication flows (MFA, OAuth, JWT, APIs)
Fraud and risk signals
Network or application security
Enterprise regulatory frameworks such as GDPR, DORA

Strong track record of excellent verbal and written communication skills, and driving deal strategy with creative and compelling storytelling
Confidence influencing highly skilled and experienced audiences including C-level executives
Experience documenting and sharing customer trends and requests with product

Desired:

Experience working in an overlay or specialist presales capacity
Experience collaborating with product on strategy, positioning, and roadmap
Experience across multiple product areas within a platform or API-based company
Familiarity with trust-related capabilities such as identity verification, authentication, fraud/risk signals, encryption or key management, audit logging, incident response, and regulatory compliance (e.g. privacy, A2P/10DLC)

Location

This role will be remote and based in the UK.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 20% travel is anticipated to help you connect in-person in a meaningful way.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.