Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

We use Artificial Intelligence (AI) technologies to maintain an efficient, fair and transparent hiring process. Our hiring process is never completely automated, and uses AI in conjunction with our recruiting professionals.

See yourself at Twilio

Join the team as Twilio’s next: Assistant Counsel, Government, Policy and Regulatory Affairs, APJ

About the job

Twilio’s Government, Policy, and Regulatory Affairs (GPRA) team is a strategic component of our success. As our APJ presence grows, the Assistant Counsel, Government, Policy, and Regulatory Affairs will join a growing and dynamic team. Working closely with the business, you’ll help track, assess, and communicate policy evolutions and contribute to the development and execution of our engagement strategy, representing Twilio to national institutions, governments, and authorities in APJ.

Responsibilities

In this role, you’ll:

Proactively monitor and track Policy and regulatory developments relevant to Twilio in APJ.
Own and drive key GPRA APJ processes, including newsletters, and knowledge-sharing updates.
Track and ensure regulatory compliance obligations such as reporting requirements into regulators are met in a timely manner.
Provide project management and administrative support to senior attorneys and policy leads, including tracking deliverables, maintaining work plans, and coordinating inputs across internal stakeholders.
Assist with drafting, research, and document preparation, ensuring timely follow-up on action items and helping organize materials for filings, meetings, and regulatory engagements.
Respond promptly to requests and questions from internal stakeholders, summarizing, and communicating regulatory requirements in a clear, concise, succinct and business friendly way.
Support internal and external regulatory meetings.
Accurately manage complex legal and regulatory information, structure workflows to meet competing deadlines, and proactively identify compliance risks.
Design and maintain compliance and regulatory document systems ready for reporting or audit processes. Ensure effective version control where needed.
Lead workflow design and process improvements, track regulatory and compliance metrics and enhance team efficiency.
Engage with senior lawyers and decision makers to advance work programs and ensure timely delivery of internal and external objectives.
Maintain accurate and timely updates in internal systems, including Airtable, track regulatory workstreams and enable the team to plan and follow up effectively.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required

Either JD, LL.B. or equivalent degree, or equivalent practical experience.
3 - 4 years PQE
Experience working in law, policy or regulatory in Australia, New Zealand or another relevant APJ jurisdiction.
An understanding of telecoms and tech regulatory frameworks in the APJ region or an understanding of other highly regulated industries such as financial services or energy.
Experience advising on regulatory compliance matters at a law firm, in-house, or government agency.
Demonstrates a collaborative spirit, contributing positively to team dynamics while also possessing the ability to work independently and drive initiatives forward autonomously.
Critical thinking, good judgment, and ability to balance priorities, resources in order to deliver on concurrent projects.
Takes ownership of workstreams by maintaining clear task overviews, tracking deadlines, and driving execution in collaboration with the wider team.
Demonstrates strong organizational skills by coordinating across internal functions and ensuring timely delivery of priorities, while also actively contributing to execution.
Familiarity and experience in drafting regulatory filings and legislative consultation submissions.
Experience managing responses to regulatory communications, enforcement actions, and other regulatory inquiries and consultations.

Desired

In-house, government, regulator, or law firm experience working on telecommunications policy, law and regulation (or other highly regulated tech industry) and the development of compliance strategies, governance, and frameworks, ideally across multiple jurisdictions.
Experience developing, evaluating, and maintaining programs that ensure regulated products and services comply with laws, regulations and industry standards.
Experience managing and driving the completion of compliance projects and partnering effectively with cross-functional teams.
Knowledge of German, French, Spanish, Italian, Portuguese, Japanese or other languages is a plus.
Policy, legal, regulatory, compliance or relevant advanced degree/experience.

Location

This role will be remote, and based in Melbourne (preferred), Sydney, Canberra or Brisbane..

Travel

We prioritize connection and opportunities to build relationships with our stakeholders and each other. For this role, up to 20% travel is anticipated to help you connect in-person in a meaningful way and engage with stakeholders as appropriate.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.