Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

We use Artificial Intelligence (AI) technologies to maintain an efficient, fair and transparent hiring process. Our hiring process is never completely automated, and uses AI in conjunction with our recruiting professionals.

See yourself at Twilio

Join the team as our next Art Director.

About the job

The Twilio Brand Core Creative team is seeking a talented Art Director to join our growing team. This role is the creative force behind compelling visual storytelling across all brand touchpoints, from product videos and brand campaigns to event content and digital experiences.

As a Art Director, you are an expert communicator, collaborative partner, and innovative visual thinker who thrives in a fast-paced creative environment. You have a roll-up-your-sleeves work ethic and real passion for all aspects of multimedia production, from ideating big ideas, concept refinement, through final delivery. You understand how to thread creative vision through every medium while maintaining brand consistency and achieving business objectives.

You will work closely with our creative team, video producers, copywriters, designers, and brand stakeholders to create high-quality content that communicates the Twilio brand and its value proposition to developers and enterprises worldwide.

Responsibilities

In this role, you’ll:

Conceptualize big ideas and craft compelling stories that inform, entertain, and impress technology-centric audiences
Create creative assets like graphics, storyboards, motion graphic templates, etc. for multimedia projects including campaigns, ads, promotions, and events
Draft and edit scripts while partnering with messaging, writing, and content teams
Art direct photo and video shoots, including talent selection, location scouting, shot composition, and on-set direction to ensure visual excellence
Create, update and maintain video/motion templates to ensure all elements meet brand standards and vendor requirements
Collaborate closely with creative peers including writers, designers, producers, and creative directors
Be a brand champion and creative voice while cultivating cross-functional partnerships across teams and agencies
Provide creative feedback on work from agencies, regional teams, and external partners
Navigate concurrent projects with aggressive timelines
Innovate through a mindset of creative problem-solving as plans change and new requirements arise
Stay current with industry trends, emerging technologies, and creative innovations
Be an all-around nice person to work with: willing to share knowledge, get things done, support the team, and have a good time

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

[CANDIDATES MUST MEET ALL REQUIRED QUALIFICATIONS IN THE JOB DESCRIPTION. IF ANY OF THESE QUALIFICATIONS CHANGE DURING THE HIRING PROCESS, THE JD MUST BE REVISED TO REFLECT THE NEW REQUIREMENTS]

*Required:

4-8+ years of experience in art direction with advancing responsibility in multimedia creative environments, preferably in technology, B2B, or agency settings
Portfolio demonstrating big ideas and exceptional art direction across multiple mediums including video, motion graphics, photography, digital, and print
Brings a clear design point of view grounded in typography, color, layout, hierarchy, composition, movement, and timing
Iterates quickly by prototyping multiple directions, testing assumptions, and integrating feedback without losing the core idea
Proven experience art directing video shoots, photo shoots, and multimedia productions from concept to completion
Communicates persuasively, translating abstract ideas into actionable plans, facilitating constructive critique, and presenting clear options and rationale to stakeholders
Collaborates smoothly with remote teammates and agencies by setting expectations, giving crisp feedback, and balancing async and live workstreams to maintain momentum and quality
Experience with brand stewardship ensuring creative work aligns with brand guidelines while pushing creative innovation
Ability to handle multiple projects simultaneously, manage ambiguity, and problem-solve under pressure while maintaining calm and positive attitude
Strong understanding of production workflows, timelines, and resource management
Expert in Figma, Photoshop, Illustrator, with strong file hygiene

Desired:

In-house brand team or creative agency experience in B2B technology sector
Experience art directing for developer and technical audiences
Working knowledge of video editing software (Premiere Pro, DaVinci Resolve)
Familiarity with motion graphics principles and After Effects
Experience using project management tools such as Airtable and DAM systems like Bynder
Basic understanding of web design, UX principles, and digital platforms
Experience with 3D design, AR/VR, or emerging media formats
An interest in AI-powered workflows
Background in directing or producing video content
BA or MA in Design, Fine Arts, Film, Communications, or related creative field

Location

This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $96,640 - $120,800
Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $102,240 - $127,800
Based in the San Francisco Bay area, California: $113,600 - $XXX,XXX 142,000
This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Application deadline information

Applications for this role are intended to be accepted until January 15 2026 but may change based on business needs.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.