Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

What you’ll do

We are seeking a dynamic Indirect Tax Enablement Specialist to join our team and drive user success and internal strategy implementation. This role will provide real-time hands-on support to enable team missions, while simultaneously leveraging these experiences to design proactive solutions that enhance future user and/or team enablement. The ideal candidate will create and deliver engaging, effective enablement materials and programs that empower our users and internal teams to maximize the value of our products and services, both in the moment and through strategic, forward-thinking initiatives.

Responsibilities

Provide real-time support to teams during critical moments - either due to bandwidth, or strategic initiatives where enablement solutions are needed like such as onboarding, support experience, and/or product enhancements
Analyze support experiences to identify patterns and opportunities for proactive enablement solutions
Collaborate with stakeholders to identify immediate and long-term enablement needs, objectives, and desired outcomes for both users and internal teams
Design, develop, and execute comprehensive enablement programs, curricula, and materials for various delivery methods (e.g., in-person, virtual, self-paced, blended)
Create engaging and interactive content tailored to address current knowledge gaps and anticipate future needs, promoting user adoption and team efficiency
Incorporate adult learning principles and instructional design methodologies to ensure optimal learning outcomes and user empowerment
Develop and implement assessments to measure the effectiveness of real-time support and proactive enablement programs
Work closely with tax advisory SMEs, product and operations teams as well as to ensure accuracy and relevance of content for both immediate and future needs
Adapt existing materials to suit different learning styles and audience needs, focusing on user enablement and internal strategy alignment
Ensure all enablement materials align with company branding and style guidelines while maintaining accuracy and effectiveness
Track and report on user adoption rates, enablement program completion rates, and overall effectiveness of both real-time and proactive initiatives
Continuously improve enablement strategies based on user feedback, support experiences, and data-driven insights

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

3+ years of experience in designing, developing, and executing enablement or learning programs
Strong understanding of adult learning principles and their application in user enablement
Excellent written and verbal communication skills, with the ability to explain complex concepts clearly to diverse audiences
Strong project management and organizational abilities
Creativity and innovation in developing engaging learning experiences that drive user adoption
Ability to work independently and collaboratively in a fast-paced environment
Proven track record of successfully executing enablement programs that positively impact user success and internal strategy implementation

Preferred qualifications

Experience in SaaS or technology-focused enablement roles
Familiarity with data analytics and reporting for enablement metrics
Knowledge of gamification principles in learning design applied to user enablement
Experience in a corporate learning and development environment, preferably with exposure to product adoption and user success initiatives
Proficiency in learning management systems (LMS) and e-learning authoring tools (e.g., Articulate Storyline, Adobe Captivate)