SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.

SUPERVISOR, HOSPITALITY

The SpaceX Hospitality team serves all employees, customers, government partners, potential clients, and/or visitors with everything from snacks to daily meals to full-service events. The Hospitality Supervisor supports the direction and management of the organization's food/beverage operations and is directly responsible for the quality of service throughout one or more of our food service outlets/catering locations. This role assists in developing and implementing effective customer service strategies and training programs. Duties include, but are not limited to, coordinating service operations; monitoring, positioning, and motivating staff; ensuring excellent customer service; engaging with customers; hiring, onboarding, and developing talent; maintaining team compliance with mandatory trainings; handling scheduling and payroll; and setting up/upholding customer service principles. Additionally, maintaining food safety and sanitation standards is of utmost importance and necessary to protect the health of all served individuals, comply with regulations, and uphold the organization's commitment to excellence. The Hospitality Supervisor supports SpaceX's mission by overseeing day-to-day hospitality functions and providing quality food/beverage options. This creates exemplary, professional, and welcoming service environments that enhance productivity and morale.

RESPONSIBILITIES:

Set and enforce standards for hospitality operations and guest interactions
Support conceptualization and implementation of new services, offerings, and training programs
Oversee day-to-day operations through one or more food service outlets/catering locations
Manage direct reports, including hiring, performance evaluations, development opportunities, 1:1 meetings, responsibility assignment, communication facilitation, and feedback documentation
Assist with organizing and coordinating events, including large onsite/offsite gatherings and catering requests
Enforce food safety practices and maintain clean, safe workstations
Coordinate and enhance team time management
Train staff on customer service expectations, menu knowledge, allergens, and nutritional awareness; create and maintain in-person and online training materials
Manage and monitor product quality, consistency, service, menu accuracy, and inventory levels; address issues as needed
Monitor financial activities, support scheduling, sales data collection/reporting, and other administrative tasks
Communicate with vendors for orders, deliveries, and product quality issues

BASIC QUALIFICATIONS:

High school diploma or equivalency certificate
6+ years of food service industry experience
2+ years of leadership experience

PREFERRED SKILLS AND EXPERIENCE:

5+ years of leadership experience within the food service industry
Experience opening new operations and/or creating operations procedures from the ground up
Experience managing a team in fine dining, upscale, casual, and quick service restaurants
Excellent interpersonal, oral, and written communication skills
Excellent time management skills
Excellent understanding of food safety and sanitation practices
Excellent knowledge of food service systems, ordering, and inventory
Advanced computer skills, including Microsoft Office
Advanced expertise in allergen identification and dietary restrictions
Advanced understanding of beverage service, including beer, wine, and spirits
High level of professionalism
Experience in a corporate environment
Proficient knowledge of HR best practices
Experience leading groups in large team settings of 10 or more staff members
Adaptability, problem-solving skills, and extreme attention to detail
Team player with the ability to collaborate effectively, including but not limited to training of incoming team members
Ability to work gracefully under pressure

ADDITIONAL REQUIREMENTS:

Must be able to work all shifts and available for extended hours, weekends and holiday as needed
Must participate in internal leadership and development training
Valid Texas Food Handler and TABC Certification or willingness to obtain them before employment
Must have or be able to obtain manager level food safety certification
Stand: Up to 10 hours per day
Sit: Up to 3 hours per day
Push/Pull: Up to 50lbs. (unassisted) 2 hours or longer per day
Overhead reach: Up to 1 hour per day
Walk: Up to 3 hours per day
Lift/Carry: Up to 25lbs. (unassisted) 2 hours or longer per day
Climb (ladder/stairs): Up to 1 hour per day
Kneel/Crouch: Up to 6 hours per day
Upper body twist: Up to 1 hour per day
Ability to work in temperatures over 80 degrees up to 1 hour per day
Candidate must be capable of safely performing the physical requirements of the job listed in the job description. Candidate may be required to complete a pre-employment questionnaire and/or physical to confirm these capabilities, which may include a medical history review.

ITAR REQUIREMENTS:

To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.

SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Applicants wishing to view a copy of SpaceX’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to EEOCompliance@spacex.com.

Supervisor, Hospitality