SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.

PROCESS SPECIALIST (STARLINK PRODUCT GROWTH)

Starlink, our revolutionary satellite constellation, will deliver low-latency broadband internet worldwide. As a Process Specialist within the Starlink program, your role would identify opportunities for improvement, work closely with the related cross-functional and operational groups, and assist with bringing the resulting projects to completion. We are looking for problem solvers with a passion for creating a simple, high-quality customer experience, as well as improving processes. Ideal team members are highly autonomous individuals that excel in flexible environments; are steadfast in their efforts to sustain change; and bring clarity and smart decision-making to our leadership teams that drive the organization.

RESPONSIBILITIES:

Applies "the Algorithm" to streamline process workflows by challenging requirements, deleting unnecessary steps, and simplifying procedures; improves cross-team and customer-facing workflows
Streamlines operational standards using process improvement techniques
Creates, revises, and maintains documentation to implement organizational process improvements
Implements data management workflows and enhancements to reduce administrative overhead for managing the expanding consumer base
Develops strategies and solutions for internal customers, ensuring effective communication with all involved parties
Collaborates with software development, sales, finance, fulfillment, and enterprise account management to define and simplify cross-team handoffs
Builds and manages tools to communicate schedules, identify critical paths/dependencies, and track progress toward customer operation goals
Identifies system gaps and leads implementation of enhancements, automations, and simple, effective fixes to improve internal interfaces
Routinely communicates project status, milestones, and roadmaps to stakeholders
Leads multiple concurrent projects, reporting status and risks to senior leadership

BASIC QUALIFICATIONS:

Bachelor's degree or 4+ years of experience in customer operations, supply chain, production, technology, consulting or manufacturing experience
2+ years of process improvement experience within a supply chain, production, customer operations, technology, consulting or manufacturing environment
Data analysis skills in Excel, SQL, and/or Business Intelligence Tools (Tableau, PowerBI, etc.)

PREFERRED SKILLS AND EXPERIENCE:

Significant experience with tools and systems used to manage Starlink consumer customers
Significant technical knowledge of Starlink in at least one key area (examples: satellites, ground network, business operations, user terminals, etc.)
Ability to synthesize multiple unique requirements and suggest smart solutions, products or features
Excellent written and verbal communication skills, including experience communicating with external and internal stakeholders
Experience with a high-volume consumer product
Understanding of root cause analysis
Experience using Microsoft Office products (Outlook, Excel, PowerPoint, Word)
Experience using Six Sigma or other lean manufacturing concepts
Experience managing complex projects and assessing schedule dependencies, risks, and conflicts
Excellent troubleshooting and problem-solving skills

ADDITIONAL REQUIRMENTS:

Must be available to work extended hours and/or weekends as needed to support critical milestones or operations shifts
Some travel to SpaceX sites may be required
Must be able to work out of the following SpaceX offices: Hawthorne, Redmond, or Bastrop

COMPENSATION AND BENEFITS:

Pay range:

Level I: $75,000.00 - $95,000.00/per year
Level II: $90,000.00 - $115,000.00/per year

Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.

Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Employees accrue paid sick leave pursuant to Company policy which satisfies or exceeds the accrual, carryover, and use requirements of the law.

ITAR REQUIREMENTS:

To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.

SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Applicants wishing to view a copy of SpaceX’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to EEOCompliance@spacex.com.

Process Specialist (Starlink Product Growth)