Scale’s Enterprise Applications business is growing faster than ever in the quest to develop reliable AI systems for the world’s most important decisions. As an AI Deployment Strategist you will be right at the center of it, helping our largest customers build, launch, and scale groundbreaking GenAI solutions that redefine their industries. You will take full ownership of our deployment success, turning bold ideas into real impact and ensuring every engagement delivers exceptional results.

In this role, you will work directly with data, engineering, business and AI leaders at some of the world’s top Enterprises. You will guide projects from the first conversation through delivery, expansion, and measurable business outcomes. Within Scale, you will collaborate closely with Machine Learning, Engineering, and Finance teams to streamline execution, improve processes, and shape our approach to enterprise delivery.

This is a fast-moving, high-impact role that blends customer strategy, operations, product strategy and execution. You will lead the team that serves as the voice of the customer and ensure their flawless execution of customer projects.

You will own:

Client Leadership & Growth: Own relationships with key enterprise customers and ensure every engagement runs smoothly, delivers value, and grows over time.
Flawless Delivery & Execution: Manage delivery across multiple workstreams, ensuring timelines, quality standards, and SLAs are met.
Strategic Account Expansion: Identify and pursue new opportunities within existing accounts that drive measurable business impact.
Cross-Functional Problem Solving: Collaborate with EPD, Finance, and Operations to remove blockers, drive efficiency, and continuously improve how we deliver.
Strategic Feedback Loop: Synthesize and communicate insights from customer engagements to help inform the long-term product roadmap and strategic direction.
Mastering Complexity & Ambiguity: Bring structure, clarity, and momentum to complex projects in dynamic environments.

Ideally, you’d have:

5+ years of work experience in high-growth, high-ambiguity environments. Successful candidates have had experience in MBB consulting, banking or private equity or as a technical product or program management role in the tech industry, but we are open to alternative profiles.
A technical background (education or professional experience within CS, Economics, Statistics, Engineering or STEM field)
Exposure to GenAI solutions via your current role or personal projects
A proven track record in building and expanding client relationships
Ability to understand the ML concepts and build great relationships with technical customers
Great cross-functional experience and collaborative ability
Excellent verbal and written communications
A track record of structured, analytics-driven problem solving
A history of diligence and organization across multiple work streams
An action-oriented mindset that balances creative problem solving with the scrappiness to ultimately deliver results
Willingness to travel up to 50% depending customer and deployment needs

Nice to have:

Exposure to enterprise AI or data infrastructure products.
Deeper industry knowledge in healthcare, consumer, financial services

PLEASE NOTE: Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants.

About Us:

At Scale, our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact. We work closely with industry leaders like Meta, Cisco, DLA Piper, Mayo Clinic, Time Inc., the Government of Qatar, and U.S. government agencies including the Army and Air Force. We are expanding our team to accelerate the development of AI applications.

We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status.

We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at accommodations@scale.com. Please see the United States Department of Labor's Know Your Rights poster for additional information.

We comply with the United States Department of Labor's Pay Transparency provision.

PLEASE NOTE: We collect, retain and use personal data for our professional business purposes, including notifying you of job opportunities that may be of interest and sharing with our affiliates. We limit the personal data we collect to that which we believe is appropriate and necessary to manage applicants’ needs, provide our services, and comply with applicable laws. Any information we collect in connection with your application will be treated in accordance with our internal policies and programs designed to protect personal data. Please see our privacy policy for additional information.

AI Deployment Strategist, Enterprise