Overview

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

The Asia Azure Data & AI Regional Business Leader within the Asia TSO Organization will lead the community of Managers & Cloud Solution Architects across Asia. This leader will have the opportunity to support execution of the Azure Data & AI strategy for the Asia Region, focused on driving outcomes and value for our Azure customers. This leader will ensure revenue and consumption goals are achieved through execution of Unified Delivery Contracts and Customer Value Realization and alignment to consumption goals. As a senior Azure technical leader, the role requires a minimum of L300 Azure technical depth hands-on experience, especially in the area of leading Migration Factory across the region and knowledge across the different MCEM stages (services customer value, Cross-Orgs collaboration and orchestration, …)

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

D&AI Domain Expertise
• Expert Level Knowledge of D&AI technologies and strategies, especially in the context of Microsoft Azure.
• Required to coach Senior Area Leaders across segments in strategy implementation and execution
• L300 Azure Technical Expertise required to review Area Technical Asks & proactively drive the UAT progress including identifying technical workarounds and engineering escalation.
• Partner with SE&O, STU, ATU to identify regional trends, blockers and asks to accelerate consumption.
Factory
• Coach the areas to identify Factory opportunities and drive successful delivery at scale in partnership with regional and WW stakeholders.
• Expert Level Knowledge of Factory required to coach and mentor area CSA & CSA Mangers in Factory adoption and execution.
• Sponsor S500 level accounts in the execution and implementation Factory.
Azure D&AI VBD Strategy Landing & UCR
• Coach the areas in the landing of Azure Data & AI VBD Strategy Landing including ensuring the adoption of all priority VBDs.
• Responsible for Asia Level targets for Milestones with VBD % and VBD Linked to Milestone %.
• Responsible for Asia Target for Unified Consumed Revenue and Coaching Areas on increasing UCR through increased VBD adoption.
• Identify VBD execution improvement opportunities, best practices, and share learnings globally.
• Evangelize the priority VBDs and work with the CSAM community to drive awareness and increase VBDs adoptions

Community Management
• Lead a community of experienced managers, Cloud Solution Architects and Customer Success Managers to achieve business results for customers.
• Provide thought leadership, input to strategy and execution of customer engagement and delivery across a targeted set of customers across Segments and Operating Units.
• Managers deliver success through empowerment and accountability by modeling, coaching, and caring.
• Model - Live our culture; Embody our values; Practice our leadership principles.
• Coach - Define community objectives and outcomes; Enable success across boundaries; Help the community adapt and learn.
• Care - Attract and retain great people & Invest in the growth of others.
Customer Centricity
• Leverages customer insights to influence key customer relationships and broad patterns of feedback to develop strategic and actionable insights that influence product roadmaps and business decision making.
• Influences others to focus and adapt architectural models, plans, and solutions to align with key insights and drive consultative approach with customers/partners.
• Represents the voice of the customer (VOC)/partner through escalation across broader communities and with customers, with emphasis on feedback/insights and removing blockers to accelerate value.
• Supports community in developing and expanding existing impactful relationships with customer and partner architects, C-level technical decision makers (TDMs), and business stakeholders for large and high-impact customers/partners. Provides coaching on how to build the bridge between TDMs and business decision makers (BDMs).
• Provides real-time coaching in live customer scenarios to improve community performance and gather insights across customer interactions.
• Builds a strong relationship with peers globally by actively participating in account planning, consumption and support planning, and resource planning.
• Drives a seamless and connected customer experience.
• Drives customer health within the territory and accelerates unified support contract coverage where applicable. Anticipates customer unmet needs and dissatisfaction and oversees the creation and execution of strategies to improve experience, value realization, and acceleration of customer transformation.
• Actively listens and acts as a catalyst to create and sustain constructive tension and trust with customers, partners, and internal stakeholders by respectfully challenging their decisions and/or areas where they might do more.
Business Impact
• Drives adherence to Microsoft standards and recommended practices by setting expectations for the community around methodology and governance to ensure that the community identifies, communicates, and minimizes business and technical risks.
• Ensures governance of technical work, including robust architectures that are validated and delivered in line with best practices. Ensures that communities leverage standard tools to maintain accurate opportunity and milestone execution and pipeline hygiene.
• Drives the community to apply business and technical capabilities and integrate insights across complex customers/partners to resolve blockers and proactively create workaround strategies to circumvent complex or escalated technical blockers and unmet customer needs through regular reviews and check-ins to drive customer acceleration.
• Identifies widespread or global patterns in blockers and develops strategies to resolve and prevent them in the future. Coach community on best practices for handling escalations. May provide insight to de-escalate risks in customer compete scenarios.
• Manages the business (ACR, UCR, forecasting) by delivering against targets, achieving business metrics, and ensuring the community delivers on Microsoft's Customer Promise.
• Holds community accountable for proactively using expert knowledge of the products, services, and value propositions of Microsoft and its competitors in customer/partner conversations and for influencing the shape of new solutions to scale across multiple customers/partners and markets while demonstrating the business case and presenting alternative scenarios.
• Coach across community(s) to lead solution design, resilience reviews, and technical optimization that results in production deployment application and that increases customer/partner usage, consumption, target metrics, and overall Microsoft health.
• Optimizes to drive customer/partner usage across technology areas and business areas.
• Creates opportunities and coaches the community to drive complex engagements (e.g., regional, worldwide initiatives, cross-cloud) to expand or accelerate cloud consumption and leads these customer/partner conversations.
• Works across communities and organizational boundaries to seek out and leverage Microsoft insights that strengthen and fuel new commercial growth and consumption. Influences senior and complex partners to grow or scale the business with strategic/high-potential opportunities.
• Drives awareness across all levels of the organization of customer/partner challenges, industry trends, and competitor architectures to allow community members to engage with customers/partners, demonstrate Microsoft's value, and develop counter strategy. Holds community accountable for leading the adoption of Microsoft technologies.

Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 15+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, software development/support, technology solutions, practice development, architecture, and/or consulting
o OR Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 12+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting
o OR equivalent experience.
• 8+ years people management experience, including managing consultant practice managers, technical sales managers, technical architect managers, and/or people managers.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.