Overview

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.

In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.

Responsibilities

Response and Resolution
You review, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.

Readiness

You participate in communities with peer delivery roles
You develop specific technical and professional proficiency to enable you to understand and resolve customer issues, through training and readiness

Product/Process Improvement
You identify potential product defects and provide feedback to more senior engineers, contributing to Microsoft product improvements.

Qualifications

Required

3+ years technical support, technical consulting experience, or information technology experience OR Bachelor''s Degree in Computer Science, Information Technology (IT), or related field AND 1+ year(s) technical support, technical consulting experience, or information technology experience
Knowledge in Linux , OSS Administration
Familiarity with one, or more, shell environments (BASH, sh, tcsh, ksh, etc.)
Experience with Linux script-based development environments and tools (PERL, Python, Ruby, PhP, etc.)
Experience in Core Linux administration (boot process, file systems, network device and protocol configuration)
Expertise in managing cluster environment (SUSE, RedHat, Veritas)
Familiarity with core OS services such as: SSH, telnet, FTP, NFS, DNS, DHCP, Samba, LDAP

Experience in one or more of these areas desirable
Operating System, Virtualization

Knowledge of LDAP, Security and OS Internals concepts
Understanding of Virtualization concepts and virtual system administration (Hyper-V, VMWare, Xen configuration and administration)
Preferred knowledge of Cloud

Networking

Understanding of the OSI model and related concepts
Knowledge of networking concepts including VIPs, NAT, DNS
Knowledge of container specific networking concepts such as CNI
Knowledge of networking tools (ping, tracert, tracemon, tcpdump, etc.)
Understanding of load balancing, geo-redundancy, CDN and VPN technologies preferred
Understanding of the OSI model and related concepts

Microsoft Azure Platform (Preferred)

Microsoft Azure architecture and its components (Fabric, Compute, Storage)
Knowledge of Microsoft Azure Platform services
Azure Platform development and deployment concepts
Familiarity with development: tools, language, process, methods, troubleshooting

Language Qualification

Japanese Language: fluent in reading, writing and speaking
English Language: confident in reading and writing; moderate spoken English skills

Experience with VMWare products or NetApp products is preferred.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Technical Support Engineer - Azure Cloud