Overview

Leverages end-to-end technical expertise in large scale distributed systems' infrastructure, code, inter- and intra-service dependencies, and operations to proactively and continuously improve the reliability, performance, efficiency, latency, and scalability of services and/or products operating at scale. Partners with software engineering product teams by suggesting scalable ways to optimize code, sharing expertise and insights drawn from working across related services or products, and participating in incident response throughout development and operations lifecycles. Develops code, scripts, systems, and/or tools that reduce operational burden by automating complex and repetitive tasks, enable product engineering teams to increase the velocity at which they can safely deploy changes to production, and monitor the effects of changes across systems, services, and/or products. Analyzes telemetry data to develop capacity planning models, identify patterns and trends that drive continuous improvement, and highlight opportunities to deploy automation to monitor and manage services and/or products. Participates in on-call rotations to resolve live site incidents, minimize customer impact, and document solutions and insights that inform ongoing improvements to infrastructure, code, tools, and/or processes that prevent the recurrence of similar issues.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Independently creates, tests, and deploys changes through a safe deployment process (SDP) to enhance code quality and improve the observability, security, reliability and operability of one or more platforms, systems, or products operating at scale.
Leverages technical expertise in cloud technologies and specific products, as well as objective insights drawn from analyses of production telemetry data to suggest changes or add-ons to product features or the automation to improve product components or features supported by their team.
Engages with product engineering teams by participating code/design reviews, regular meetings, on-call rotations and incident responses throughout product development and operations cycles. Utilizes technical knowledge of systems/platforms and insights drawn from product engineering teams, security best practices, artificial intelligence (AI)/machine learning (ML), and telemetry analyses to suggest potential improvements in code base and designs across components and features of one or more products.
Independently writes code or scripts that automate the performance of scalable operations processes (e.g., monitoring, alerting, deploying products and updates) across components and features of products operating at scale.
Develops alerts and instrumentation across components and features to monitor product capacity, related security risk, and resource demands and analyze telemetry data using existing capacity planning models. Draws insights from analyses of capacity and resource data to optimize component and feature code to manage resources and capacity across limited range of use conditions and system parameters.
Independently uses existing tools and/or models to troubleshoot problems or flaws affecting the availability, security, reliability, performance, and/or efficiency of components and features, leveraging the artificial intelligence (AI) and machine learning (ML) capabilities. Proposes solutions that will resolve and prevent recurring issues and brings them to the attention of their Site Reliability Engineering (SRE) and/or product engineering teams.
Utilizes insights from performance and resource monitoring tools to identify whether there is a need to optimize the efficiency of component and feature code, or if changes to compute resources are required. Models the predicted effect of changes to code and/or compute resources across components or features to document the efficacy of proposed solutions. Proposes changes and drives implementation of solutions to identified performance and resource challenges.
Embody our culture and values

Qualifications

Required / Minimum Qualifications:

Master's Degree in Computer Science, Information Technology, or related field AND 1+ year(s) technical experience in software engineering, network engineering, or systems administration OR Bachelor's Degree in Computer Science, Information Technology, or related field AND 2+ years technical experience in software engineering, network engineering, or systems administration OR equivalent experience.

Other Requirements:

Security Clearance Requirements: Candidates must be able to meet Microsoft, customer, and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

The successful candidate must have an active U.S. Government Top Secret Clearance with access to Sensitive Compartmented Information (SCI) based on a Single Scope Background Investigation (SSBI) with Polygraph. Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. Failure to maintain or obtain the appropriate U.S. Government clearance and/or customer screening requirements may result in employment action up to and including termination.
Clearance Verification: This position requires successful verification of the stated security clearance to meet federal government customer requirements. You will be asked to provide clearance verification information prior to an offer of employment.
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Citizenship & Citizenship Verification: This position requires verification of U.S. citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customer and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport, or other approved documents, or verified US government Clearance

Preferred Qualifications:

Experience working on large-scale distributed services with on-call responsibilities.  
Ability to build and influence broadly towards common goals and priorities.  
Experience with distributed database systems such as SQL and PostgreSQL.

Site Reliability Engineering IC3 - The typical base pay range for this role across the U.S. is USD $100,600 - $199,000 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $131,400 - $215,400 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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