Overview

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

The Customer Experience Engineering (CXE) team operates within the Office of CTO for the Customer Experience & Success (CE&S) organization, which focuses on Microsoft’s Cloud and AI Platform. We are looking to hire hands-on cloud engineers to join our diverse, talented, high performance, and growing Customer Experience Engineering (CXE) team. The position is deeply technical and highly engineering focused with unique opportunities to work on the most challenging and exciting projects using the Azure platform, as well as providing an opportunity to drive contributions into core Azure products to help improve the platform.
Software Engineers within CXE are senior individual contributors who operate globally and engage directly with customers. It is a hands-on technical role spanning across design, build, and production with a focus on issue resolution to accelerate customer production adoption, and innovation to drive adoption at scale. Candidates are expected to comfortably switch from a whiteboard to the Azure Portal and Visual Studio. This is a truly exciting role that will feature unique and challenging technical problems to solve, with opportunities to connect with and learn from some of the best software engineers in the world.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

The Customer Experience Engineering team is a highly technical team that operates globally and is responsible for:
1) Working directly with our most strategic customer projects worldwide to ensure they are successful on the Azure platform, with a special focus on designing and helping customers to build production applications and reduce technical debt.

2) Engineering technical artefacts, products, and guidance to optimize customer adoption of Azure.

3) Providing a positive impact to the strategic direction of Azure engineering teams by ensuring they fully understand the end-to-end technical details of their services through the eyes of our customers.

4) The development and mentorship of technical delivery personnel within the Customer Experience & Success organization.

Qualifications

Required/minimum qualifications

Bachelor's Degree in Computer Science or related technical field AND technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python

• Engineering experience with programming in languages including, but not limited to, C#, Java, JavaScript, or Python.

The ideal candidate will demonstrate broad knowledge across cloud computing and hands-on experience engineering cloud applications. They should be skilled in designing scalable microservices, implementing messaging and integration patterns, and establishing end-to-end monitoring and observability.

Experience building CI/CD pipelines with blue/green or canary release strategies is important, as is proficiency with containerized deployments and Kubernetes orchestration.

In addition, the role requires strong infrastructure expertise, including deep familiarity with the Azure ecosystem (Compute, Storage, Networking), and solid working knowledge of both Windows and Linux operating systems. Candidates should also understand hardware virtualization concepts and demonstrate awareness of hypervisor technologies.

Candidates should also show strong technical curiosity, staying current with Azure platform innovations and broader industry cloud trends.

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Senior Software Engineer