Overview

Microsoft Dynamics 365 is a suite of easy-to-learn and easy-to-use business solutions tailored to any market, designed for any business size, and dedicated to growing business through happy customers. The Customer Service Applications Team delivers business applications for Connected Customer Care for Contact Centers. We are building the next generation of our applications with cutting edge AI technology and AI Agentic development to deliver high value, complete, and predictive application scenarios across all devices and form factors.

As an Senior AI Engineer in the Microsoft Dynamics Customer Experience Applications team, you will contribute to the design and implementation of intelligent solutions within Dynamics 365 by applying both software engineering and AI skills. You’ll work closely with senior engineers, business stakeholders, and partners to help build scalable, production-ready systems that leverage AI to address real-world business challenges.

In this role, you are expected to demonstrate strong software engineering fundamentals -including coding, testing, and deployment - while integrating and optimizing AI models and frameworks. You will contribute to delivering solutions that are reliable, impactful, and innovative, with mentorship and guidance from more senior team members.

We innovate and collaborate closely with our partners and customers in a very agile environment. If the opportunity to collaborate with a diverse engineering team, on enabling end-to-end business scenarios using cutting-edge technologies and to solve challenging problems for large scale 24x7 business SaaS applications excite you, we would love to talk to you!

Responsibilities

As software engineer with applied AI focus in the Microsoft Dynamics Customer Experience Applications team, you will apply both software engineering and AI expertise to build intelligent, scalable solutions that power Dynamics 365 services used globally. You’ll collaborate with cross-functional teams to deliver high-impact features aligned with enterprise standards and cloud-scale requirements. Your responsibilities include:

Envision, Design, implement, test, deploy, maintain, and improve our software components and services

Develop highly usable, scalable application capabilities, integrating AI models and enhancing existing features to meet evolving customer needs.
Optimize AI model performance and reliability in production environments, including retraining, evaluation, and continuous monitoring.

Embrace and use state-of-the-art new technologies
Participate in technical discussions and bring new ideas on the table
Own quality of your code and fully leverage AI development tools to accelerate development
Work with Product Managers, Architects and UX Designers to design and specify new features from the engineering standpoint
Develop software that empowers customers to optimize their business processes
Work with key customers to enable faster adoption and meet their business goals
Contribute to the positive, solution focused and creative team spirit
Support less experienced team members in their progress and development

Throughout your tasks, you will work closely with Program Managers and other Software Engineers to optimize design, quality and functionality as Microsoft places a premium on the ability to work well in a team environment.

Qualifications

Expert knowledge on building responsive and engaging front end and scalable backend
8+ years professional software development with at least one of the following C#/C++/Java
8+ years of professional experience building cloud applications focused on front end development using technologies like React/JavaScript/TypeScript/CSS/HTML
3+ years of experience with GenAI, LLMs, or agentic systems
Experience with design and implementation of enterprise-scale services
Experienced in architecting, building, and maintaining UX component libraries that adhere to modern web standards.
Experience delivering Dynamics 365 and/or Power Platform solutions desirable
Strong Experience in AI Agentic development and leveraging AI Development
Excellent verbal, written, and cross-team collaboration skills are essential to succeed in this role.
A strong team player and collaborator, across time zones and diverse stakeholder groups.
Passion for improving software quality and engineering excellence.
Experience in developing, debugging, and supporting code in object-oriented languages and database querying languages.
Experience with building infrastructure using Microsoft Azure technology like Service Fabric, App Service, Docker.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

#CCAROCKS #DYNAMICS365 #WEAREHIRING #WEWANTTOTALKTOYOU! #CUSTOMERCAREAPPLICATIONS

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Senior Software Engineer -Senior AI Engineer