Overview

We are the FastTrack Team, a diverse group of passionate technology professionals driven to help our customers derive high value from their Microsoft investment.  Focused on driving E5 Security and Compliance, Copilot growth and the required security posture at scale with customers, FastTrack plays a primary worldwide role in executing this strategy at scale across our customers and partners while working side by side with multiple Microsoft engineering, data analysis, marketing, sales, support, and operational teams.  We are looking for individuals who are passionate about helping customers adopt AI, Microsoft 365 products, by envisioning, designing, and executing innovative approaches to solve their business challenges, and effectively work side by side with a team of driven technology and business professionals to improve our products. 

As a FastTrack Architect (FTA) you will engage with the most complex and critical of Microsoft’s customers to ensure their Microsoft 365 deployment is successful. The FTA will capture the customers’ intent and understand their needs a blend them into a plan that is designed to mitigate risk while achieving the fastest deployment and adoption of the M365 services to provide the maximum ROI for the customer. The FTA provides a senior level connection with these complex customers, bringing both technical capabilities as well as project governance and senior level connection with the customer’s leadership teams.

As a FTA, you will work with Engineering team, Subject Matter Experts, Account team, Partner, Customer support and consulting resources to help customers in their AI & security journey, educate them at a technical level, demonstrate, and prove our solutions, and drive value in all engagements. Being part of this team will allow you to maintain and develop your deep technical expertise across Microsoft and non-Microsoft (compete) AI, Security and other cloud-based technologies. 

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Proven ability to engage clients, understand their needs, and map them into M365 Copilot and M365 E5 products and drive intent, technical deployment and adoption. Understand the customer segment, apply competitive analysis and market insights, that drive key business outcomes. Strong presentation, demonstration, and communication skills. 
Deliver business value through direct CXO-level interactions.
Comfortable and experienced in pre-sales, project envisioning, planning, development, deployment, and management.
Proven track record of change management and stakeholder and escalation management.
Prepare for, attend, and present customer details in regional Customer Review Meetings.
Experience with technical enablement and adoption using Microsoft 365 products, covering both Copilot and E5 Security. Awareness of compete products.
Experience with Security, Governance best practices.
Experience with cloud and hybrid, or on premises infrastructures, architecture designs, industry standards, and/or technology management.
Certification in relevant AI, Security technologies or disciplines.

Qualifications

Required Qualifications:

Bachelor's Degree in Computer Science, Engineering, Supply Chain, or related field AND 4+ years experience in technical program/product management, coding, software development/delivery work
- OR equivalent experience.
5+ years of customer-facing experience.
Hands-on experience in M365 product platform (Copilot, Modern Work, Security & Compliance), technical enablement, solution design, product demonstration and proof of concept, deployment and adoption.
Business-level Japanese language proficiency
Solid ability to engage and build relationships with Japanese customers
- Business-level English communication skills (preferred)

Other Qualifications:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:

Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

Proven ability to engage clients, understand their needs, and map them into M365 Copilot and M365 E5 products and drive intent, technical deployment and adoption. Understand the customer segment, apply competitive analysis and market insights, that drive key business outcomes. Strong presentation, demonstration, and communication skills. 
Deliver business value through direct CXO-level interactions.
Comfortable and experienced in pre-sales, project envisioning, planning, development, deployment, and management.
Proven track record of change management and stakeholder and escalation management.
Prepare for, attend, and present customer details in regional Customer Review Meetings.
Experience with technical enablement and adoption using Microsoft 365 products, covering both Copilot and E5 Security. Awareness of compete products.
Experience with Security, Governance best practices.
Experience with cloud and hybrid, or on premises infrastructures, architecture designs, industry standards, and/or technology management.
Certification in relevant AI, Security technologies or disciplines.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Senior Program Manager - FastTrack Architect