Overview

An exciting role has come up in our Americas Field HR team. We are looking for a Senior HR Service Advisor who is passionate about employee experience and process efficiency in a dynamic environment. This role will be responsible for supporting employees, managers, partner teams, and government entities by responding to inquiries and performing HR related activities for data accuracy and compliance. They will be a member of People Operations, accountable for managing cases across multiple businesses and countries. A significant component of this role will involve working within our People Operations organization and CoE partner teams to develop, design, test, and implement end to end workflows, and ensure the management and improvement of regional processes and solutions.

This role requires a consultative, problem-solving, and programmatic approach to drive consistency in processes and services aligned to both local country legislation and internal policies. We are looking for someone who can work collaboratively across geographies and functions – solving complex urgent cases while also influencing processes to ensure they align to cultural and strategic business priorities. By using metrics and identifying trends through case work and employee feedback, this individual will identify opportunities for improvement and drive positive change through standardization and scalable solutions by leveraging AI.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Supports employees and managers by responding to HR-related inquiries and performing HR transactions. Addresses inquiries by researching policies and procedures, and collaborating with partner teams as needed. Triages inquiries to the appropriate queue. Act as subject matter experts for country-specific topics (e.g., processes, compliance laws, policy updates).
Reviews documents and reports related to employee records in HR processes (e.g., new hire onboarding, compensation, leave of absences, termination, etc.) and verifies their accuracy; participates in information-gathering sessions with subject matter experts and stakeholders to understand reporting requirements.
Documents and updates processes, desk-top procedures, and knowledge-based content as requested in a timely manner; provides input for change on knowledge base content to the team lead.
Participates in the implementation of new policies, processes, and AI-driven solutions to optimize HR workflows and employee experiences by sharing input and/or suggestions based on employee feedback, case trends, industry best practices, and self-learnings with AI tools.
Maintains and updates employee record database; enters data and reviews data input to ensure accuracy; identifies and resolves discrepancies or issues in data administration with partner teams.
Contributes to the creation and improvement of materials on how to use HR shared services, platforms, and tools for employees and managers; learns the end-to-end service model.
Protects data privacy and adheres to confidentiality requirements. Troubleshoots and reports issues or risks related to data integrity, security, and privacy and recommends needed fixes. Works with team members to identify relevant factors related to the issue. Performs data audits as needed both internally and externally.
Reviews own performance metrics target and identifies opportunities for improvement; shares input and raises opportunities for improvement to manager.

Qualifications

Required/Minimum Qualifications

Bachelor's Degree in Human Resources (HR), Business, or related field and 2+ years work experience in HR operations, HR, or related field.
Fluent to communicate, read and write in English.

Preferred Qualifications

Excellent communication skills, both written and verbal, with an ability to actively listen and respond to inquiries and escalations during both in-person and remote (e.g. Teams call, phone call) interactions.
Consulting skills and business acumen to influence others, think critically to resolve complex sensitive situations free of bias, articulate root causes, develop and maintain working relationships, and deliver results and/or expertise in a professional manner.
Experience in managing HR processes with different stakeholders, proactively solve for gaps and opportunities, and implement scalable solutions across the Americas (Canada, LATAM, US).
Knowledge of HR industry terminology, technology, research, and practice. This includes knowledge of HR operating environments, issues, trends, local laws and regulations, statutory requirements, instructions related to governing bodies and organizations, and any applicable software.
Ability to adhere to and update HR policies, procedures, and practices to ensure compliance with local country legislation and alignment with company values.
Ability to maintain a high level of confidentiality, document thorough notes, and follow through on outcomes by considering legal, business, and employee implications in recommending comprehensive solutions.
Possess initiative and drive; with a strong desire to continuously improve processes, provide world-class employee experience, and deliver against agreed objectives/service levels.
Ability to multitask in a fast-paced, rapidly changing environment to complete work tasks with speed and accuracy while managing a large work volume.
Excellent analytical, troubleshooting skills and strong attention to detail.
Demonstrate a curiosity for emerging technologies, with a passion for learning and applying AI to enhance productivity and drive innovative HR practices.
Possess a positive attitude and ability to work well both independently and with a diverse group of people in a hybrid environment.
Fluency to communicate, read and write in Spanish.
Fluency to communicate, read and write in French.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Senior HRS Advisor