Overview

We are a team of product designers, UX researchers, content designers, and technical writers. Together with our PM and Engineering partners, we design product experiences that are trusted, human-centered, and easy to use, enabling our users to manage, protect and secure their digital environments with peace of mind.

Security represents the most critical priorities for our customers in a world awash in digital threats, regulatory scrutiny, and estate complexity. Microsoft Security aspires to make the world a safer place for all. We want to reshape security and empower every user, customer, and developer with a security cloud that protects them with end to end, simplified solutions. The Microsoft Security organization accelerates Microsoft’s mission and bold ambitions to ensure that our company and industry is securing digital technology platforms, devices, and clouds in our customers’ heterogeneous environments, as well as ensuring the security of our own internal estate. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world.

We are looking for a Senior Content Designer to join our team. As a Senior Content Designer, you’ll shape the future of security experiences across Microsoft Security through strategic thinking, craft excellence, and deep collaboration. You’ll define and deliver content strategies that translate complex business goals and customer needs into intuitive, engaging product experiences. Working across multiple product areas, you’ll partner with designers, engineers, researchers, and product managers to drive clarity, consistency, and innovation. This opportunity will allow you to take a hands-on approach by developing content strategy, concepting, writing, structuring, and refining content that guides users through powerful, scalable experiences. You’ll also mentor others, advocate for inclusive and accessible design, and help evolve our content design discipline.

What You’ll Bring:

A solid commitment to clarity, quality, and customer empathy.
Experience designing content for digital products in cross-functional, agile environments.
Expertise in writing and editing for product experiences.
Ability to shape content strategy and apply user-centered design principles to solve complex problems.
Familiarity with interface design, usability testing, systems thinking, and accessibility standards.
Comfort working within content frameworks, style guides, and design systems.
Excellent communication and collaboration skills across disciplines.
A proactive, adaptable mindset and a passion for continuous learning.
Curiosity about how AI is transforming digital experiences and a desire to experiment with emerging formats.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. 

Responsibilities

Translate business goals, customer needs, and technical constraints into meaningful, intuitive product experiences.

Drive content strategy across multiple security products, influencing product planning and prioritization.

Create and optimize information architecture, taxonomies, navigation, and messaging hierarchies.

Combine UX thinking with design execution to produce usable, elegant interfaces.

Develop and synthesize customer insights, comparing qualitative and quantitative data to identify issues and opportunities.

Use digital and physical tools to prototype and demonstrate design concepts to stakeholders and for research.

Create and extend design system patterns, brand voice principles, and style guides across product areas.

Help others use the design system and drive consistency within and across teams.

Apply marketing strategy to define product positioning, messaging direction, and creative execution guidance for use across the customer journey.

Facilitate brainstorming sessions and workshops to answer business questions through design thinking, rapid prototyping, and testing ideas.

Persuade and sell work effectively in all contexts to amplify team capabilities and broaden the impact of content design.

Present and adapt ideas at all stages of the content design process for different audiences.

Qualifications

Required Qualifications

Master's Degree in Arts, Humanities, Digital Communications, UX Design, Human Computer Interaction, Communications, English, Journalism, or related field AND 2+ years experience working in product or service design
OR Bachelor's Degree in Arts, Humanities, Digital Communications, UX Design, Human Computer Interaction, Communications, English, Journalism, or related field AND 3+ years experience working in product or service design, copywriting, technical writing, writing (e.g. for marketing, advertising, e-commerce), brand design, or brand marketing
OR equivalent experience

Preferred Qualifications

Solid portfolio demonstrating high craft, strategic thinking, and impact across multiple product areas.

Proven track record of designing and delivering content strategies for complex, large-scale products.

Experience mentoring peers and contributing to the growth of a content design discipline.

Ability to advocate for design thinking and influence outcomes in fast-paced, ambiguous environments.

Deep understanding of customer-centered design, UX writing, and information architecture.

Ability to synthesize research and data into actionable content strategies.

Experience, understanding, and knowledge of Artificial Intelligence.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.