Overview

Identifies complex opportunities and gaps within a product or multiple functional areas. Understands and starts to build experiences across multiple groups or divisions. Partners with relevant teams to design architecture and integrated customer solutions to complex technical needs for a product or multiple functional areas. Defines the program(s) goals and prioritization for various capabilities, features, or solutions for multiple products or functional areas they own. Defines success criteria and performance metrics for programs or integrated systems. Creates relationships and rhythm to drive orchestration and integration efforts with internal teams and external partners and/or stakeholders to develop and implement processes for large and complex cross functional programs, solutions, services, or integrated systems across multiple functional areas. Collaborates with relevant technical and business teams to contribute, prioritize, and deliver on the roadmap for a product or multiple functional areas. Breaks down the program into projects and ongoing operations. Partner with contributing teams and stakeholders to collect performance metrics, monitor and report on progress, and derive deep insights that lead to productive courses of action to improve development, iteration, and implementation of a product or multiple functional areas.

As a Sr. Project Manager for Data Center Building Automation Systems (BAS) at Microsoft, you will be a pivotal leader in the Cloud Operations & Innovation (CO+I) team. You will be responsible for the global end-to-end execution, deployment, and commissioning of cutting-edge BAS controls within our global network of hyperscale data centers owned.

This dynamic role also requires a "multiple hats" approach, where you will additionally support and drive the end-to-end execution of critical telemetry systems across our lease sites. This demands deep technical knowledge of critical environments, strong project management skills, time management and ability to juggle between different time zones if needed and to drive complex projects from conception through to operational handover, ensuring safety, quality, schedule, and budget objectives are met across both owned and leased facilities.

Responsibilities

End-to-End Project Leadership (Owned Sites): Lead and manage all phases of BAS controls projects from planning, design reviews, sub-contractor management, proposal reviews and installation to commissioning (L2-IST), issue management and close-out.

Telemetry Execution (Lease Sites): Support and drive the E2E execution and deployment of telemetry infrastructure within third-party lease sites, ensuring seamless data acquisition and integration with Microsoft's monitoring platforms. This involves managing unique lease site constraints and coordination challenges.

Stakeholder Coordination: Serve as the primary point of contact for internal functional teams, construction managers, vendors, and subcontractors, ensuring clear communication and alignment across all project aspects for both owned and leased sites.

Budget & Schedule Management: Develop, monitor, and optimize project budgets and schedules, proactively identifying potential risks and developing mitigation strategies to ensure timely and cost-effective project delivery across all assignments.

Technical Oversight: Provide expert technical guidance and oversight for the design, configuration, programming, and installation of BAS and electrical SCADA systems, ensuring all systems meet Microsoft's rigorous standards and industry regulations.

Quality Assurance & Commissioning: Implement rigorous Quality Assurance/Quality Control (QA/QC) processes and coordinate commissioning activities to validate system performance and ensure seamless integration and operational handover.

Documentation & Reporting: Oversee the development and management of all project documentation, including submittals, MOPs (Methods of Procedure), commissioning plans, as-built records, and close-out packages.

Executive Reporting & Analytics: Develop and present executive-level reports utilizing data and analytics derived from project performance and system metrics. Communicate key insights, project status, risks, and performance trends to senior leadership to inform strategic decision-making.

Tooling and Automation Expertise: Leverage expertise in project management tools and automation platforms to streamline workflows, improve efficiency, and drive process improvements across the entire project lifecycle, from design to deployment and operational support.

Safety & Compliance: Champion a culture of safety, ensuring strict adherence to all safety and security policies and procedures on site, and participating in root cause analysis for any incidents.

Analysis of Customer and Business Needs

Identifies complex opportunities and gaps within a product or multiple functional areas (e.g., product, service, systems). May lead internal and/or external customer or stakeholder engagements to solicit feedback and understand their experiences with Microsofts products and services. Independently performs complex research of stakeholder needs in collaboration with other teams, conducts analyses, and examines customer and technology-related industry trends, as well as industry-specific requirements or regulations. Integrates relevant data (e.g., usage, telemetry, service data) and tools (e.g., artificial intelligence, automation) to identify complex patterns, and generate hypotheses for and facilitate building of solutions. Leverages technical expertise in the relevant programs, solutions, services, or integrated systems across multiple functional areas they own and understands the Microsoft and business value of proposed solution(s).

Understands and starts to build experiences across multiple groups or divisions. Influences others to develop problem statements and form hypotheses for a product or multiple functional areas (e.g., product, service, systems) to address complex business, program, and customer needs, and/or market opportunities and identifies all dependencies effected by the proposal. Owns and performs experiments to test hypotheses and inform decisions on what product or multiple functional areas (e.g., product, service, systems) to introduce. Leverages AI to identify trends and patterns and inform root causes of problems. Establishes clarity of patterns of root problem and how it relates with previously seen trends across customers and/or stakeholders. Determines the customers/sectors impacted and provides research evidence to determine priorities. Ensures alignment between customers, stakeholders, and/or the market with the goals of and strategy of Microsoft. Determines and leads process and system improvements to quickly scope insights.

Product/Service/Solution Definition

Defines the program(s) goals and prioritization for various capabilities, features, or solutions for multiple products or functional areas (e.g., product, service, systems) they own. Translates the needs of the organization and other teams into program goals and prioritized deliverables based on data-focused analysis and aligns them with the overarching organizational strategy and key stakeholder needs. Engages in risk management (proactive and reactive) to identify risks and propose mitigations. Uses data (e.g., telemetry, usage, net satisfaction, customer satisfaction) and tools (e.g., artificial intelligence, automation) to build more informed risk mitigation plans.

Defines success criteria and performance metrics (e.g., objectives and key results [OKRs], key performance indicators [KPIs] such as quality and performance) for programs, solutions, services, or integrated systems across functional areas. Works with partners and/or stakeholders (e.g., Engineering, Design) to ensure needed telemetry is developed. Deeply understands the return on investment and presents it to key stakeholders.

Partners with relevant teams (e.g., Engineering, Marketing, Design, Security) to design architecture and integrated customer solutions to complex technical needs for a product or multiple functional areas (e.g., product, service, systems). Works with internal and external technical partners and/or architects to represent technical solutions to customers. Proposes and gains buy-in from partners on approach for design, solution, and architecture documents a product or multiple functional areas. Understands what options are available and partners with others to identify and select best option for needs, and creates new solutions if needed. Collaborates with architects and technical partners to develop architecture.

Product/Service/Solution Development

Collaborates with relevant technical and business teams to contribute, prioritize, and deliver on the roadmap for a product or multiple functional areas (e.g., product, service, systems). Understands the value proposition for a product or multiple functional areas and answers technical questions on a product or multiple functional areas they own. Drives features or functional areas that utilize AI and ensure they meet quality, security, and ethical standards.

Validates use-case and scenario outcomes, and performance targets that are being achieved. Contributes to or facilitates writing readable and extensible test cases from scratch to test code and improve quality.

Creates relationships and rhythm to drive orchestration and integration efforts with internal teams and external partners and/or stakeholders to develop and implement processes for large and complex cross functional programs, solutions, services, or integrated systems across multiple functional areas. Collaborates and coordinates across organizations to ensure alignment on program management, including tradeoffs, adjustments, and improvements as feasible.

Contributes to the development of the staging and implementation plan for piloting/release in alignment with objectives and key results (OKRs) and key performance indicators (KPIs) for a product or multiple functional areas (e.g., product, service, systems) Collaborates with stakeholders to monitor progress and adjust as needed, and communicates the status to senior stakeholders.

Breaks down the program into projects and ongoing operations. Collaborates with others to track, coordinate, and communicate end-to-end project schedules for a product or multiple functional areas (e.g., product, service, systems), leveraging automation, artificial intelligence, and/or workflows where applicable. Works with others to establish and monitor processes and hold stakeholders accountable for following the established schedule and processes. Helps track and manage dependencies to enable cohesive, connected user scenarios and to avoid issues and mitigate risks, escalating when necessary. Makes adjustments or course corrections when projects are not aligned to schedules or goals.

Ensures full compliance with all privacy, security, accessibility, quality, responsibility, safety, and other legal and business requirements and standards.

Product/Service/Solution Performance

Partner with contributing teams and stakeholders (e.g., Engineering, Design) to collect performance metrics (e.g., key performance indicators [KPIs] such as usage, quality, speed, and cost), monitor and report on progress (e.g., business reviews), and derive deep insights that lead to productive courses of action to improve development, iteration, and implementation of a product or multiple functional areas (e.g., product, service, systems). Leverages latest technologies, artificial intelligence and Generative AI, customer listening systems, telemetry, and/or engagements (e.g., interviews, surveys) to develop insights on product and/or service performance and customer needs. Forms hypotheses to complex technical needs, performs experiments, and iterates to drive improvement in specific performance metrics, and shares insights with partners and stakeholders. Contributes to the development of Program Management best practices and shares them across the team.

Drives the customer supportability experience and provides documentation (e.g., troubleshooting guidelines, best practices, blogs). Monitors how products and/or services are being used. Utilizes automation and AI to track and understand a root-cause analysis for live-site incidents with little guidance from others. Understands and drives improvements in the support process, including both forums and communities. Collaborates with and provides insight to users, partners, or stakeholders (e.g., business-process owners, support, Engineering) on broad live-site improvement opportunities.

Acts as a technical advisor to educate and evangelize the product or multiple functional areas (e.g., product, service, systems) they work on with customers via meetings, presentations, and other forums. Leads direct customer (internal and/or external) engagements to solicit feedback and understand their experiences with product or multiple functional areas (e.g., product, program, services, systems).

Qualifications

Required/minimum qualifications

Bachelor's Degree AND 4+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience, 2+ years of experience managing cross-functional and/or cross-team projects.

Additional or preferred qualifications

Experience in project management within the building automation, HVAC controls, or a related mission-critical environment field (data center experience strongly preferred).

Experience in managing large-scale construction or infrastructure projects from inception to completion.

Experience with open protocols like BACnet, Modbus, and platforms such as Niagara, Desigo CC, Metasys, WebCtrl or EBO

Demonstrated ability to effectively manage diverse responsibilities and switch focus between owned facility projects and lease site execution needs.

Technical Program Management IC4 - The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $158,400 - $258,000 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Senior BAS Program Manager