Overview
Are you passionate about driving customer success in cutting-edge cloud and edge computing environments? Join our Specialized Cloud division, where we deliver intelligent cloud and edge solutions—including Azure Local devices managed from Azure. Our team is at the forefront of innovation, developing technologies that enhance customer experience, enable machine learning at the edge, and address complex workload needs globally. As a Customer Success Program Manager, you will champion the customer journey for our cloud and edge portfolio, ensuring seamless adoption, satisfaction, and value realization. You’ll collaborate with product managers, engineers, and cross-functional teams to deliver best-in-class experiences and drive measurable business impact. This role is based in Bengaluru, India, supporting global customers and internal teams. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. We foster a culture of growth mindset, innovation, and inclusion, building on our values of respect, integrity, and accountability.

Responsibilities
Own the customer success strategy and roadmap for Specialized Cloud products, driving adoption, satisfaction, and retention Define and track success criteria, using data-driven insights to measure impact and identify opportunities for improvement Gather customer and partner feedback to inform backlog prioritization and feature development Collaborate across product management, engineering, design, marketing, and customer success teams to deliver seamless customer experiences Identify and execute short-term (e.g., onboarding, experimentation) and long-term (e.g., feature investments, advocacy programs) initiatives to drive customer success Serve as the voice of the customer, advocating for their needs and ensuring alignment with business objectives Create documentation, playbooks, and readiness materials for internal and external stakeholders.

Qualifications
5+ years in program management, technical account management, or customer success roles. Strong understanding of Azure services and hybrid edge computing. Experience managing complex technical interactions and projects with enterprise customers. Excellent communication skills for executive and technical audiences. Familiarity with Azure Local architecture and operations. Background in incident management and RCA processes. Experience working with global system integrators and large enterprise customers. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form. Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Program Manager II