Overview

Microsoft Windows + Devices Group is focusing on design, manufacturing and delivering creative hardware solutions and devices such as Surface, Xbox and bringing superior experiences to customers for modern life and work.

The Product Quality Manager (PQM) team is supporting this business objective by applying Quality Management & Control methodologies to Tier 1 factory product development and manufacturing processes to make the highest quality products possible.

In this role, you will be responsible for managing the product quality in Tier 1 factories and implementing quality management strategies to deliver high quality products. As the Product Quality Manager, you will work cross-functionally with Microsoft operation and engineering teams and Suppliers (Tier-1, Tier-2 etc.) to solve product quality issues and drive for continuous improvements.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Transfer products from Tier 1 factory in China to Vietnam, bring up new factory and set up product quality control processes on time to ensure shipping products with high quality.
Ensure the flawless execution of quality control processes in Vietnam factory. Measure, monitor and improve factory quality performance based on established acceptable quality performance levels.
Lead the product quality issue triage with cross functional team and execute CAPA process to drive for root cause analysis and corrective/preventive actions. Initiate and implement continuous improvement projects for factory operation or assembly processes, quality control processes, and documentations.
Enforce industry best quality manufacturing practices at Vietnam factory, including specifying and monitoring IQC, OBA, ORT, GR&R, FAI, and the implementation and management of the overall manufacturing Quality Strategy.
Directing and setting priorities for Tier 1 partner quality teams focused on creating new ways to solve repair and refurbish challenges, inventing and commercializing new technologies and methods.
Collaborate with cross-functional teams to provide systematic feedback and drive generation improvement on product design.
Drive clear and accurate communications and recommendations to peers and senior management by distilling complex technical challenges, outlining options, and providing supporting data.

Qualifications

Required Qualifications:

Master's Degree in Electrical Engineering, Computer Engineering, Mechanical Engineering, or related field
- OR Bachelor's Degree in Electrical Engineering, Computer Engineering, Mechanical Engineering, or related field AND 2+ years technical engineering experience
- OR equivalent experience.

Working experience with product standards, statistical methods, risk management, and corrective/preventive action process.
Knowledge of Quality System Regulation, Statistical Process Control and ISO Quality System Standard. Excellent analyzing & solving skill, and strong ability to drive for contaminant of issue.
Good interpersonal skill and effective communication which able to express technical concepts in verbal and written English with cross functional teams.

Other Requirements: Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:

Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

10+ years of experience in consumer electronics hardware manufacturing with product or supplier quality management experience.

#W+DJOBS

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.