Overview

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

The Chief Architect Office (CAO), an organization within CE&S Global Customer Success (GCS), is the intersection of customer obsession and cross-solution technical expertise. We support Microsoft Customer and Partner Solutions (MCAPS) with technical leadership through strategic programs, initiatives, and forums; engage directly with field, customers, and partners to drive Consumption & Usage, and enhance technical intensity across Microsoft by applying our collective expertise and learnings.

CAO provides strategic technical leadership through a variety of programs, initiatives, and forums. We engage directly with field teams and customers to drive consumption and usage, while simultaneously enhancing technical proficiency across Microsoft by leveraging our collective expertise and insights. Team members are expected to be T-shaped critical thinkers with deep expertise and broad knowledge, capable of navigating complexity, driving customer-centric outcomes, and influencing across the organization without formal authority. We are looking for a Technical Program Manager to join our organization. Ideal candidates are self-directed learners, positive risk-takers, and skilled at balancing priorities in dynamic environments while empowering others and leading with integrity.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Work closely with leadership team members and executive-level customer stakeholders to understand customer requirements and identify actions that require follow-up activity.
Collaborate across Global Customer Success, engineering, field teams and stakeholders to help gather and prioritize customer requirements, scope engagements, and align resources per executive commitments.
Drive status meetings and reporting with stakeholders to ensure appropriate visibility of information required for successful execution of plans is provided.
Deliver outcomes to help ensure that Global Customer Success provides the best possible customer experience.
Guide and contribute to technical development and solutions, ensuring alignment with best practices and security requirements.
Embody our culture and values

Qualifications

Required Qualifications

Bachelor's Degree AND 6+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.
3+ years of experience managing cross-functional and/or cross-team projects.

Other Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Citizenship & Citizenship Verification: This position requires verification of citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, and as a condition of employment, the successful candidate’s citizenship will be verified with a valid passport.

Additional or Preferred Qualifications:

Proven collaboration and project management skills, combined with a strategic orientation, as well as an aptitude for solving complex problems.
Previous experience managing strategic cross-functional initiatives.
Ability to collaborate and influence effectively across a broad set of internal and external stakeholders
Demonstrated proficiency in verbal and written communication
Experience building and deploying solutions on Microsoft platforms (Azure, Power Platform, Fabric)

Technical Program Management IC5 - The typical base pay range for this role across the U.S. is USD $139,900 - $274,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $188,000 - $304,200 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Principal Technical Program Manager - Chief Architect Office