Overview

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.

We are looking for a Partner Technical Consultant (PTC) to cultivate Microsoft Partner capabilities by facilitating the delivery of proactive consultative services to support their needs. You will support Partners to accelerate their sales cycle by helping them design, develop and deploy customer solutions based on Microsoft technologies and methodologies. Your primary focus will be supporting presales, driving skills transfer, adoption of Microsoft products & solutions, and deployment to help drive the partner business. The role is primarily technical with a strong solution focus. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Customer Experience:

You proactively review partner feedback to understand satisfaction and dissatisfaction drivers, determine root causes, and establish recovery actions for improvement.

Consultations:

You define customer/partner requirements using business, technology, and industry strategies.
You guide partners in one-to-one consultations, providing solutions within primary or minor solution areas.
You gather real-time partner feedback for planning teams.

Operational Excellence:

You record labor in incident-management tools, document case status and maintain timely engagement with partners.

Technical Expertise:

You proactively and continuously learn new technology in your respective solution area and build knowledge in additional solution areas.
You collaborate with other Partner Technical Consultants (PTCs) by sharing experiences, best practices, and product news, as well as participating in relevant technical communities.

Internal Collaboration:

You identify collaboration opportunities across solution areas and collaborate with Service Account Managers (SAMs) and potentially other stakeholders to find appropriate solutions for partners.

Qualifications

Required Qualifications:

Bachelor's Degree in Computer Science, Information Technology, or related field AND 2+ years of technical pre-sales, technical support, or technical consulting experience OR 3+ years of technical pre-sales, technical support, or technical consulting experience.
1+ year(s) experience with relevant technologies (e.g., cloud, infrastructure, Microsoft platform)
Experience with Azure DevOps and CI/CD pipelines, as well as publishing Apps on App Source is an advantage.
Good understanding of the design and architecture of Dynamics 365 Project Operations.
Good understanding of Microsoft Dynamics Lifecycle Services (LCS).
Power Platform and Copilot Studio know-how are an advantage.
Exposure to LOB integration scenarios with SAP, Oracle, Salesforce would be a plus.
Current Microsoft certification(s) in the technologies supported
Demonstrate critical thinking and ability to develop strategic ongoing customer and partners relationships.
Enjoy teamwork and actively contributing to their peer group as well as our partner account teams.
Cloud adoption competency: Possess the knowledge and personal conviction to articulate value proposition of cloud technologies.
Customer and Partner Focus: Demonstrated skills and abilities to consistently create an amazingly positive experience for Partners.
Openness and willingness to learn multiple new technologies across different Solution Areas
5 years of experience in supporting / consulting customers, partners or technical services related roles.
Good product knowledge of Dynamics 365 Finance, Dynamics 365 Commerce and Dynamics 365 Supply Chain Management.
Experience developing and customizing solutions using X++ and Dynamics 365 F&O frameworks.

Languages: native/fluent English are mandatory; French, Spanish, German, Italian and/or Portuguese is a plus. Exceptional oral, written, presentation, and interpersonal communication skills in English, multi-language is a plus.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form. Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

F&O EMEA Partner Technical Consultant