Overview

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a Global Senior CE Application Service Engineer.

As a Global Senior CE Application Service Engineer you act as the subject matter expert of the data center Electrical Power Monitoring system (EPMS). You will be responsible for applications support, service management, troubleshooting, maintenance, upgrades, optimization and security of the control system. You will be required to analyze controls monitoring data to proactively identify issues and provide optimization to controls standards to increase availability, efficiency and sustainability. You will be responsible to manage or support global service of the third-party controls vendors, driving improvements to the systems and evaluation of new products.  In this role you will be part of the global Datacenter Monitoring and Controls Engineering (DMCE) team, where you can work with a technically diverse team to learn and contribute to many aspects of control systems – execution, telemetry, security, service, operations and optimization. This is a flexible role allowing you to fully work remote.

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a Global Senior CE Application Service Engineer you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.

Our infrastructure is comprised of a large global portfolio of more than 200 datacenters in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. 

Responsibilities

Responsibilities:
Proactively identify issues within the EPMS and deploy appropriate fixes to resolve root cause(s) and enable prevention.
- Implement reliable, scalable, and high-performance EPMS solutions which may include first of kind or new technologies, new products, and interactions between technology layers.  
- Collaborate with Security teams to respond to and prevent security items.
- Influence EPMS design and engineering teams to adopt new standards and practices, may include regular meetings with engineering teams.
- Take ownership of EPMS end to end service design by driving efforts within an organization to identify, define, recommend, and build optimal configurations with considerations for cost management.
- Drive new telemetry API initiatives, create and utilize telemetry data to influence necessary changes or improvements based on the data.
- Develop automation to define, develop, measure, track, change, and improve the quality of EPMS systems.
- Embody our culture and values.

Qualifications

Required Qualifications:

Bachelor's Degree in Electrical Engineering, Controls Engineering or related field AND 3+ years technical experience in software engineering, network engineering, service engineering, or systems engineering

OR equivalent experience.

Background Check Requirements: 

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: 

Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

While not required, we also look for the following Preferred Qualifications:

Bachelor's Degree Electrical Engineering, Controls Engineering or related AND 8+ years technical experience in software engineering, network engineering, service engineering, or systems engineering

Mission Critical datacenter facility experience.

Experience with BACnet, IEC61850, OPC UA, MODBUS/TCP, and/or SNMP communication protocols

Ability to manage, prioritize and successfully execute multiple concurrent mission-critical infrastructure projects with adherence to deadlines.

Ability to lead team of engineers in advanced engineering and operational processes and procedures as they relate to large data center environments.

Proven ability in software engineering including code design, implementation, user interfaces, and operator experience as it relates to EPMS.

Working knowledge of contract terms, conditions, mechanism, and procedures.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

EPMS Service Lead