Overview

Azure is the most comprehensive, innovative and flexible cloud platform today and Microsoft is seeking talented professionals that will drive customer cloud adoption within the most important companies in the market. We are always learning. Insatiably curious. We lean into uncertainty, take risks, and learn quickly from our mistakes. We build on each other’s ideas because we are better together. We stand in awe of what humans dare to achieve and are motivated every day to empower others to do more and achieve more through our technology and innovation. Together we make a difference.

The Digital Customer Success team drives growth for Microsoft by helping customers realize the value of the Microsoft Cloud. Powered by a world-class connected sales and marketing platform, this team leverages marketing insights to reach customers when and where they want to engage digitally to help solve their business problems. We’re powered by the latest innovations in Microsoft Dynamics 365 to engage with customers, collaborate across our global teams, and acquire and retain new business for Microsoft.

Do you love working with customers to achieve their business outcomes? Would you love to build expertise around the leading, next generation cloud services? As a Cloud Solution Architect (CSA), you will become part of the next generation of sales leaders at Microsoft. With the aid of best-in-class sales processes, techniques and technologies, you will be empowered to shape customer relationships for a strategic set of Microsoft's customers. These customers are adopting industry-leading products and services for their businesses, education systems or governments. You will serve as the central point of contact for the customer across engagements helping to drive Microsoft's existing cloud & enterprise consumption through developing and managing customer relationships.

Responsibilities

Business Relationship Owner: Build coalition of support (IT and business) with customer. Define specific technology outcomes that align to customer strategy.
Portfolio Management: Manage a dedicated portfolio of customers while preventing churn and manage their pipeline accordingly.
Operationally Excellent: Follow processes, systems, and documentation as expected; identifies issues or barriers to efficiency. Recommends improvements and partners to implement Azure solutions.
Consumption: Conduct analyses into what customers are using versus needs. Drives greater consumption (cloud and support) with customers based on analysis of both usage and needs. Leverages insights to provide guidance and recommendations to customers; drives, retains, and optimizes customer consumption
Technical Acumen: Apply technical knowledge and customer insights to create a modernization roadmap. Architect solutions to meet business and IT needs, ensuring resources and infusing key Infrastructure technical viability of new projects and successful deployments, while orchestrating key technologies
Executive Presence: Engage with and influence business and IT decision makers by providing feedback or insights to help customers define and realize their digital and business transformational targets. Influences others to help meet customer needs and prioritize efforts accordingly. Recognizes systemic issues to resolve.
Technical Leadership: Leverage best practices to guide customer strategy and future growth for Microsoft by cultivating customer affinity with Microsoft programs/solutions that drive impact for the customer and establishing Microsoft as a leader. Provide feedback to Microsoft on customer development needs, customer blockers, or mitigation strategies.

Qualifications

Required:

Professional:

Sales and negotiation experience, technical architect, technical consulting, design and implementation, technical sales experience, or related work or internship experience OR equivalent experience.

Technical

Experience in one or more of the following: designing architecture, networking, container services, data center migrations or database administration, design and architect experience in data analytics, coding/development, cloud-based solution designs, migrations or management of technology.
Relevant certifications from Microsoft of competitive platforms of similar product (e.g., AZ104 + AZ 303/304/ or 305, DP 203/204) OR equivalent certifications (AWS, GCP).

Education

Bachelor's Degree in Business Management, Information Technology, Computer Science, Engineering, or related field AND sales and negotiation experience, technical architect, technical consulting, design and implementation, technical sales experience, or related work or internship experience.

Preferred:

Fluency in Dutch

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Digital Cloud Solution Architect - Cloud & AI (Benelux Market)