Overview
With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty. The Cloud & AI Infrastructure CSA is responsible for accelerating Azure adoption and enabling AI readiness at scale by delivering secure, resilient, and modernized cloud infrastructure solutions. The role focuses on: Migration & Modernization: Leading customer engagements to migrate and modernize workloads, ensuring optimized architecture for performance, security, and cost-efficiency. AI-Ready Infrastructure: Preparing customers for production AI at scale by implementing robust infrastructure foundations and governance models. Unified Delivery Excellence: Driving delivery consistency across Unified accounts, contributing to Azure consumption plans, and ensuring completeness and accuracy of customer success plans. Risk Mitigation & Compliance: Providing oversight for technical delivery, ensuring resiliency, security, and compliance with regulatory requirements. Innovation & Repeatability: Developing and sharing repeatable IP and best practices to accelerate time-to-value and improve customer experience. This role is fully on-site. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities
Core Responsibilities of Cloud & AI Infrastructure CSA (CSA GD) 1. Drive Azure Consumption & Modernization • Lead migration and modernization of customer workloads to Azure, ensuring optimized architecture for performance, security, and cost. • Deliver AI-ready infrastructure to support large-scale AI adoption and innovation. 2. Unified Delivery & Factory Oversight • Ensure repeatable delivery across accounts to achieve targeted outcomes at each stage of the MCEM cycle. • Provide oversight for Unified and Factory engagements, ensuring delivery quality and customer satisfaction. 3. Technical Leadership & Solution Plays • Execute solution plays such as: o Migrate and Modernize Your Estate o Unify Your Data Platform with Governance and Security o Innovate with Azure AI Apps and Agents • Act as a technical orchestrator, aligning customer priorities with scalable cloud and AI solutions. 4. Risk Management & Compliance • Implement proactive resiliency and security measures for Azure environments. • Ensure compliance with regulatory and governance requirements during infrastructure transformation. 5. Customer Engagement & Influence • Own the Azure Consumption Plan, ensuring completeness and accuracy. • Collaborate with CSAMs and STU teams to drive next-best actions and generate incremental pipeline. • Serve as a trusted advisor for infrastructure and AI readiness. 6. Skilling & IP Contribution • Maintain technical intensity through certifications and role immersion programs. • Contribute to IP development and share best practices across the CSA community.

Qualifications
Required (Minimum) Qualifications • Education & Experience o Bachelor’s Degree in Computer Science, Information Technology, Engineering, Business, or related field AND several of experience in: • Cloud/infrastructure technologies • IT consulting/support • Systems administration • Network operations • Software development/support • Technology solutions, practice development, architecture, and/or consulting o OR equivalent experience in these areas. Preferred Qualifications • Advanced Degree (Master’s) with several years experience, or Bachelor’s with several + years in cloud/infrastructure roles. • Proven track record in Azure migration, modernization, and resiliency projects. • Experience in multi-cloud and hybrid environments. Certifications & Technical Requirements • Mandatory/Foundational o AI Fundamentals (AI-900) or higher for AI fluency. • Role-Aligned Advanced Certifications o Azure Solutions Architect Expert (AZ-305) o Azure Security Engineer Associate (AZ-500) (recommended for security depth) o Azure Administrator Associate (AZ-104) • Additional Advantage o Certifications in DevOps (AZ-400), Kubernetes (CKA), or multi-cloud platforms. Core Skills & Competencies • Technical Intensity: Deep expertise in Azure infrastructure, resiliency, and governance. • Consultative Skills: Opportunity identification, business acumen, and operational excellence. • Delivery Excellence: Ability to lead technical engagements and ensure compliance with regulatory requirements. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form. Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Cloud Solution Architecture