Overview

With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.

As a Cloud Solution Architect (CSA) for Power Platform, you will be a key technical leader enabling customers to realize business value through Power Platform solutions. We are looking for a highly experienced and senior professional who can drive technical strategy, architecture, and delivery excellence across Unified and Enterprise accounts, with a focus on production readiness, scalability, and AI transformation.

This role is part of Microsoft’s Customer Success Unit (CSU), aligned to the AI Business Solutions solution area, and plays a critical role in delivering on Unified commitments and accelerating customer outcomes. It is a customer-facing role that offers the flexibility of hybrid working, combining remote and on-site collaboration to best support our clients and team.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

You will drive positive Customer Satisfaction and become a trusted advisor to customers and partners, by leveraging Microsoft Business Applications implementation expertise to enable defined Customer Success Plan outcomes and you will actively listen and respectfully challenge to drive the best outcomes.
You will provide feedback and insights from customers/partners back to the relevant MS teams including Product Groups, to enable continuous improvement.

For Consumption (Cloud & Support) growth you will develop opportunities to drive Customer Success business results by providing expertise/guidance to technical and business decision makers to ensure they understand Power Platform and Copilot Studio value proposition and effectively drive usage and generate value from Microsoft technology investments via implementation advisory, performance efficiency and organizational/operational excellence.

You will identify resolutions to issues blocking go-live or broad usage of projects by leveraging technical/functional/project management & business value subject matter expertise. Deliver all work according to MS best practices & policies and using repeatable Intellectual Property (IP).
You will identify growth opportunities as you leverage your knowledge of the products, services and value propositions of Microsoft Business Applications in customer/partner conversations to identify growth opportunities based on knowledge of customer/partner needs.
You will drive continuous alignment and improvement of individual skills to better support and enable customers’ and Microsoft’s business goals.
Accelerate customer outcomes: Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-use and learn from others to help accelerate your customers transformation journey.

Qualifications

Required Qualifications

Bachelor's Degree in Computer Science, Information Technology, Engineering, Business or related field AND solid experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
- OR equivalent experience
Deep technical and non-technical Power Platform expertise, including Governance, Application Lifecycle Management (ALM), Copilot Studio, Agents, Dataverse and Power Automate
This role requires collaboration with local customers, therefore fluency in German is needed.

Preferred Qualifications (PQs)

Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND solid experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consultingo
- OR equivalent experience
Extensive experience working in an external customer-facing role
Familiarity with any other AI Business Solutions technologies (M365 Copilot, Dynamics 365, Endpoint, Security and Compliance)

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Cloud Solution Architect for Power Platform