Overview

The Microsoft Federal organization was established to address the unique mission, legal/regulatory requirements, and procurement rules and processes of the United States Government (USG). Microsoft Federal is committed to ensuring its resources – including appropriately qualified, experienced, and certified personnel (with necessary security clearances or otherwise) are available as needed to meet USG evolving needs. To that end, Microsoft embraces, as a mission-critical philosophy, flexibility in the recruiting, hiring, and workforce assignment of Microsoft Federal personnel. Microsoft Federal personnel can expect to serve in various roles in the Microsoft Federal organization during the course of their career to meet evolving USG needs, regardless of segment – Civilian, Defense, or Intelligence community.

Microsoft Federal, an operating unit within the Customer Experience and Success (CE&S) organization, is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

As a Cloud Solution Architect (CSA) Manager, you will lead a team of people who enable customers to achieve their outcomes, based on their investments in Microsoft technology. Leveraging your business and technical expertise, you will coach the team to ensure customers get value from their MS investments such as M365 Enterprise solutions and Unified support investments. As a CSA Manager, your role is pivotal in driving the success of the AI Business Solutions Customer Success Unit (CSU). You as a people manager, will deliver success through empowerment and accountability by modeling, coaching and caring.  This role is flexible in that you can work up to 100% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Customer Engagement: Enhance customer engagement by improving account coverage ratios, increasing technical capacity for AI Workforce, and ensuring every customer interaction delivers value and drives usage

Strategic Leadership: Lead your team to deliver an end-to-end value realization across Microsoft’s endpoint solutions, ensuring alignment with AI Business Solutions' goals

Team Development: Emphasize skilling and training through programs like Tech Boost, Tech Excel, and Tech Connect. Foster a culture of continuous learning and development within your team to ensure they are equipped with the necessary skills to succeed

Operational Excellence: Focus on operational excellence by aligning technical paths to metrics, ensuring accurate milestone creation based on users and monthly active users, and implementing rigorous execution to drive usage excellence across the portfolio

Performance Measurement: Measure success through key metrics such as MAU or Consumed Revenue, Revenue Impact, and Enhanced Solutions Revenue. Ensure that your team is aligned with these metrics and continuously track progress to maximize impact on revenue

Unified Model Implementation: Use all available engagement opportunities to drive Unified EDE/DE involvement and ensure customers experience a smooth transition throughout their journey.

Account Targeting: Focus on high-growth accounts with targeted efforts and Unified Enhance Solutions. Prioritize impactful accounts aligned with business goals.

Qualifications

Required/minimum qualifications

Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 6+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture and/or consulting OR equivalent experience.

Other Requirements

Candidates must be able to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: 
The successful candidate must have a minimum of an active U.S. Government SECRET Security Clearance. Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. Failure to maintain or obtain the appropriate clearance and/or customer screening requirements may result in employment action up to and including termination.
Clearance Verification: This position requires successful verification of the stated security clearance to meet federal government customer requirements. You will be asked to provide clearance verification information prior to an offer of employment.    
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Citizenship & Citizenship Verification: This position requires verification of U.S. citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customer and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport, or other approved documents, or verified US government Clearance.

Preferred Qualifications (PQs)

Managers/Recruiters: the ‘Preferred Qualifications’ content is OPTIONAL and you may edit/delete content, including adding up to 4 PQs, if required.

3+ years people management experience, including managing consultant practice managers, technical sales managers, and/or technical architect manager
4+ years experience working in a customer-facing role (e.g., internal and/or external).

4+ years experience leading technical projects, teams, or functions

Cloud Solution Architecture M4 - The typical base pay range for this role across the U.S. is USD $106,400 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $137,600 - $222,600 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Cloud Solution Architect (CSA) Manager - CTJ - Secret