Overview

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

The Strategy and Operations (S&O) team is dedicated to driving strategic vision and operational excellence across CE&S. We aim to enhance our company's edge by leveraging market insights, fostering innovation, and ensuring seamless execution of strategic initiatives. Within S&O, the Deployment Services and Venture Integration team is focused primarily on Day-0 commercial product readiness and acquisition/divestiture success.
Position Overview: As a member of the Deployment Services and Venture Integration team, the focus of this role is on Day-Zero product readiness for Customer Service & Support (CSS) and Customer Success Unit (CSU). We are seeking a highly skilled and motivated AI Business Solutions Technical Program Manager (TPM) to join our dynamic team. The ideal candidate will have a strong background in artificial intelligence, project management, and cross-functional collaboration. As a TPM, you will be responsible for driving readiness and implementation of technical products in the AI Workloads and AI Business Process use cases relevant for customer support and customer success, ensuring they are delivered on time, within scope, and with high quality.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• You will lead and manage technical product launches across support, customer success from inception to completion, ensuring timely delivery and adherence to project goals. Provide insights and action plans relevant to support and services.
• You will work closely with data scientists, engineers, product managers, and other stakeholders to define the impact of upcoming technical workloads, the requirements, scope, and deliverables.
• You will provide technical guidance and support to the team, leveraging your expertise in foundational technologies that Copilot is built upon and interoperability of technologies such as Copilot capabilities across the Microsoft product stack.
• You will serve as a subject matter expert and advise on the commercial customer scenarios across technologies AI Business Solutions – Copilot, Teams, BizApps, and other core business scenarios relevant for customer success.
• You will identify potential risks and develop mitigation strategies to ensure project success.
• You will maintain clear and effective communication with all stakeholders, providing regular updates on project status, milestones, and any issues that arise.
• You will allocate resources effectively, ensuring the team has the necessary tools and support to achieve project objectives.
• You will implement best practices for testing and validation to ensure the accuracy and reliability of AI Business Solutions technologies and business solutions.
• You will stay up to date with the latest advancements in technologies, including large language models, semantic indexing and core M365 apps and services to improve project outcomes and processes.

Other
• Embody our culture and values.

Qualifications

Required/minimum qualifications

• Bachelor's Degree AND 2+ years experience in engineering, product/technical program management, data analysis, computer science, or product development.

- OR equivalent experience.

1+ year(s) of experience managing cross-functional and/or cross-team projects.
Proven experience in technical program management, with a focus on Large Language Models, Microsoft Graph & Semantic Imaging, and an ability to convey complex technical concepts to non-technical stakeholders.
Strong understanding of AI Business Solutions foundational technologies, including Copilot, BizApps solutions, large language models, Microsoft Graph, Semantic Imaging as well as core M365 apps.
Excellent project management, problem-solving and analytical skills, with experience using tools such as Azure DevOps, Jira, Trello, or Asana.

Additional or preferred qualifications

• Bachelor's Degree AND 5+ years experience in engineering, product/technical program management, data analysis, or product development.

- OR equivalent experience.

• 4+ year(s) of experience managing cross-functional and/or cross-team projects.
• 1+ year(s) of experience managing technical projects in a Technical Program Management capacity.
• Experience in industries such as technology, healthcare, sales or finance, where AI business solutions are applied to solve real-world problems.

Technical Program Management IC3 - The typical base pay range for this role across the U.S. is USD $100,600 - $199,000 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $131,400 - $215,400 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.