Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.

Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.

Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

What's the opportunity?

Intercom is seeking a highly detail-oriented and analytical Senior Sales Strategy and Planning Analyst with a strong track record in sales planning, improving sales productivity, and supporting strategic GTM initiatives. In this role, you’ll influence the company’s trajectory and collaborate closely with our GTM, Revenue Operations, and Finance teams. This is a unique opportunity to contribute to high-impact initiatives and help shape Intercom’s global sales strategy as we continue to lead in AI-powered customer service.

What will I be doing?

Support annual, semi-annual, and quarterly sales planning, including org design, headcount deployment, capacity planning, goal setting, and quota assignment.
Analyze and track sales productivity across the organization, delivering actionable insights to drive performance improvement.
Partner closely with GTM, Finance, and RevOps teams to optimize and scale our GTM engine.
Support ad-hoc GTM strategic projects.
Build and maintain strong relationships with cross-functional stakeholders to ensure alignment and effective execution.

What skills do I need?

5+ years of experience in functions such as sales strategy, sales planning, sales operations, FP&A, or GTM Finance.
Experience in high-growth, performance-driven B2B technology companies, ideally SaaS or consumption-based business models, with sales teams of more than 100 people.
Strong analytical and quantitative skills with a data-driven approach to problem-solving.
Strategic and structured thinker with strong business acumen and a proven ability to translate business needs into actionable solutions.
Excellent communication and interpersonal skills.
Comfortable working independently and collaboratively in a fast-paced environment.
Solid understanding of sales compensation and incentive design in B2B technology contexts.
Collaborative team player with the ability to influence stakeholders across functions.
Results-oriented with the ability to thrive in a demanding, fast-paced environment.
Curiosity and eagerness to learn.

Benefits

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!

Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded!
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for Intercomrades, friends, and family!

*Proof of eligibility to work in the United States is required.

The base salary range for candidates within the San Francisco Bay Area is $105,300 - $125,775. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).

#LI-Hybrid

Policies

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

Senior Analyst, Strategy & Planning