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The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software.

An Overview of This Role

GitLab is seeking a VP of Business Systems to lead the strategic vision, architecture, and execution of enterprise systems powering our global go-to-market, customer, and financial operations. Reporting to the CIO, you'll oversee a distributed team of approximately 60 professionals across Sales Systems, Customer Systems, and Finance Systems. Our enterprise systems and processes are the backbone of our company, and this role is an opportunity to not only power those systems but also drive roadmaps for future scaled growth.

As a strategic leader and trusted advisor to the executive team, you'll drive transformational initiatives that enhance Quote-to-Cash, enable usage-based billing, and leverage AI across sales, customer success, and support. You'll establish governance frameworks that balance agility with control, architect solutions integrating our tech stack (Salesforce, Zuora CPQ, NetSuite, Coupa, Zip, Workato, Zendesk, Gainsight), and foster a culture of empowerment and accountability in a fully distributed, async-first organization. This role demands both strategic vision and technical depth—someone who can design system architectures, understand complex data flows, and keep technical teams honest on scope and delivery.

What You'll Do

Enterprise Systems Strategy & Roadmap - Develop and execute a comprehensive business systems strategy aligned with GitLab's growth objectives. Define the multi-year roadmap for Sales, Customer, and Finance systems
Quote-to-Cash Excellence - Lead improvements and evolution of Quote-to-Cash processes and systems. Drive improvements across CPQ, order management, billing, revenue recognition, and collections to deliver seamless experiences while ensuring accuracy and compliance.
Usage-Based Billing & Monetization - Architect sophisticated usage-based billing capabilities supporting GitLab's consumption models. Partner with Monetization, Fulfillment, and Revenue Accounting to enable flexible pricing, accurate usage tracking, and automated billing.
AI-First Transformation - Champion AI and automation integration across Sales, Customer Success, and Support systems. Identify high-impact use cases, establish governance for responsible AI adoption, and measure business outcomes.
Systems Governance - Establish enterprise-wide governance frameworks, including architectural standards, integration patterns, data policies, and change control.
Technical Architecture & Integration - Design and oversee technical architecture connecting our enterprise applications. Ensure robust, scalable integrations through API-first approaches, optimized data flows, and modern integration patterns.
SOX Compliance & Risk Management - Maintain audit-ready systems with robust controls satisfying SOX requirements. Implement security controls, access management, data governance, and audit capabilities while managing vendor risk and regulatory compliance.
Team Leadership & Development - Build and inspire high-performing distributed teams of analysts, program managers, developers, and administrators. Foster async-first culture, empower teams through clear frameworks, drive accountability, and develop talent across hybrid insourced/outsourced models.
Executive Partnership - Serve as a trusted technology advisor to the executive team and senior leaders. Translate business requirements into scalable technical solutions and build consensus across the business

What You'll Bring

15+ years of progressive business systems leadership experience with 7+ years managing multi-functional teams in high-growth technology companies
Ability to design system architectures, interpret data flows, evaluate technical scope, and provide technical leadership to engineering teams
Extensive experience with SaaS companies operating subscription and consumption business models at a similar scale and growth stages
Expert knowledge of Salesforce, NetSuite, Zuora Billing/CPQ, Workato (or similar iPaaS), and related GTM/Finance platforms
Proven success implementing Quote-to-Cash processes at scale, including CPQ, order management, billing, revenue recognition, and collections
Experience building usage-based billing systems supporting complex consumption models and tiered pricing strategies
Track record leading AI and automation initiatives within business systems to drive measurable productivity and business outcomes
Strong expertise in SOX compliance and internal controls for business applications in public company environments
Proven ability in establishing systems governance frameworks, architectural standards, and integration patterns across complex portfolios
Exceptional executive presence with the ability to influence C-level stakeholders and build consensus across cross-functional VP-level leaders
Strategic thinker who balances long-term vision with pragmatic execution and thrives in dynamic, fast-paced environments

How GitLab will support you

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.

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GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

Vice President, Business Systems