About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!

Available Locations: Singapore, Sydney

Overview:

The Director of Renewals will be responsible for providing guidance and leadership to a highly motivated team of Renewals Managers based regionally that focus on renewing and managing existing accounts across APJC. This role is available in Singapore or Sydney.

Strong sales, customer management, business acumen, and the ability to quickly assess and understand a customer's needs are essential to success in this role. Working with cross functional GTM leaders, the team will play a pivotal role in renewal and retention of customers by carefully managing and monitoring their customer base, outreach, forecasting, and implementing the correct renewal strategy.

What you will do:

Lead, guide and develop a regional Renewals team that is focused on customer success, retention, upsells and cross sells.
Guide the team through renewal opportunities, forecasting, negotiation, and close of renewals prior to contract expiration.
Accurately forecast projected revenue attainment and performance of the Renewals team.
Mentor team members through observation of their work and develop learning plans to improve their abilities, skills, and knowledge of the Cloudflare platform, renewal strategies, and client-facing skills.
Work with GTM leaders to drive sales through optimizing processes, training of the team, and development of a culture of collaboration, learning, and success.
Drive monthly/quarterly updates and quarterly business reviews.
Potential travel up to 25%

The ideal candidate will possess the following experience and skills:

7+ years of progressive leadership experience in Customer Success, Renewals, or Sales
10+ years of commercial experience in the full sales cycle within the high-tech/SaaS industry, specifically managing complex accounts
5+ years leading a regional team across APJC
Proven track record of driving significant year-over-year growth in retention rates, upsells, and renewal revenue targets.
Expertise in forecasting, financial modeling, and using CRM/Forecasting tools to provide executive-level revenue projections and business insights.
Exceptional skills in executive-level negotiation and successfully navigating complex customer objections, legal, and procurement challenges to secure win-win outcomes.
Demonstrated ability to thrive in a constantly changing, rapidly evolving global work environment and competitive industry.
Bachelor's Degree in Business, Finance, or a related field; an MBA or equivalent advanced degree is highly desirable.

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.

Director, Renewals, APJC