About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!

Locations: Atlanta, GA, Austin, TX, Denver, CO, Washington, DC

About the Role

Cloudflare is committed to the success and rapid adoption of our products by our customers and partners. We are seeking a highly motivated, experienced, and self-driven Customer Education Instructional Designer and Trainer to join our team.

This critical role combines deep technical mastery in Cloudflare domains including Application Services, Zero Trust, and Networking with exceptional training delivery and curriculum development expertise. You will be responsible for both architecting scalable, hands-on learning solutions and delivering high-impact, complex technical training to a diverse global audience including customers and post-sales technical teams.

You will act as the Subject Matter Expert (SME) for Cloudflare product domains driving the educational strategy from content design through global delivery and coaching.

Key Responsibilities

Technical Enablement and Strategy

Technical Mastery: Maintain a deep and current technical understanding of Cloudflare solutions (including new product updates and industry trends) to provide authoritative subject matter expertise.
Curriculum Architecture: Design, develop, update, and implement objective-based training materials and comprehensive learning paths (including labs, demos, apps, and virtual classrooms) for all Cloudflare products.
Scalable Solutions: Consult on lab-based educational solutions within our sandbox environment to create engaging and repeatable learning experiences for the global field and customers.

Training Delivery and Leadership

High-Impact Delivery: Facilitate engaging and effective training sessions in both virtual and in-person classroom environments for customers and post-sales partners.
Complex Content Delivery: Deliver complex technical curriculum to diverse audiences, ranging from entry-level users to technical architects and adapting delivery techniques in real-time.
Mentorship and Coaching: Mentor and upskill junior trainers (both employees and partners), and provide constructive feedback and coaching to participants during training sessions.
Classroom Management: Manage classroom dynamics effectively, utilize interactive tools, and troubleshoot technical issues during virtual sessions to ensure a rich and productive learning experience.
Evaluation: Evaluate participant understanding through formal and informal assessment methods to measure effectiveness and iterate on content.

Cross-Functional Collaboration

Participate in stakeholder meetings with Product, Sales, Marketing, and Customer Success to review and refine the rolling enablement plan.
Work with the Learning Tools team to ensure a seamless and optimized learning experience for customers.

Required Qualifications

Experience: 5+ years of progressive, relevant experience in roles such as Technical Enablement, Training Delivery, or Post-Sales/Consulting.
Domain Expertise: Strong Application Services, Zero Trust, and Networking domain knowledge and a minimum of 5 years of experience in application security, Internet technologies, standards, and protocols (including DNS, HTTP/HTTPS, Web architecture, and design).
Technical Consulting Experience: Minimum 2 years of experience in technical consulting and/or other customer-facing roles delivering technical products or services.
Education: Bachelor’s or Master’s degree (or equivalent) in a technical domain (e.g., Computer Science) or related field (e.g., Education, Communications).
Training Expertise: 5+ years of experience in training delivery and facilitation, including demonstrated expertise in virtual and in-person classroom management and adult learning principles.
Communication: Excellent written and verbal communication skills with the ability to articulate and simplify complex technical concepts to a broad range of technical and business audiences.
Platform Proficiency: Advanced proficiency with virtual training platforms (Zoom, WebEx, Microsoft Teams, etc.), interactive tools, and presentation software (PowerPoint, Google Slides).

Desired Skills

Experience with Web Application Firewall (WAF), Content Delivery Networks (CDN), Web Performance, Security, or common enterprise network solutions (ex. AWS, Google Cloud).
API experience.
Working knowledge of Learning Management Systems (LMS) for scheduling and tracking.
Proven track record of technical training to a customer audience.
Intellectual curiosity, self-starter mentality, and situational fluency to handle challenging business situations.

Work Expectations

This role requires flexibility in scheduling to accommodate training sessions across different time zones.
Global travel (up to 30%) may be required for on-site training delivery, interlock meetings, and industry events.

Compensation

Compensation may be adjusted depending on work location.

For Colorado, Georgia, and Texas based: Estimated annual salary of $1143,000.00 to 139,000.00
For New York City, Washington, DC Metro and California based (excluding Bay Area): Estimated annual salary of 120,000.00 to 146,000.00

Commissions & Incentive Compensation
This role is eligible to earn variable incentive compensation under Cloudflare’s Sales Compensation Plan. The estimated annual salary range includes the on-target incentive compensation that may be attained in this role under the Sales Compensation Plan.

Equity
This role is eligible to participate in Cloudflare’s equity plan.

Benefits
Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.

Health & Welfare Benefits

Medical/Rx Insurance
Dental Insurance
Vision Insurance
Flexible Spending Accounts
Commuter Spending Accounts
Fertility & Family Forming Benefits
On-demand mental health support and Employee Assistance Program
Global Travel Medical Insurance

Financial Benefits

Short and Long Term Disability Insurance
Life & Accident Insurance
401(k) Retirement Savings Plan
Employee Stock Participation Plan

Time Off

Flexible paid time off covering vacation and sick leave
Leave programs, including parental, pregnancy health, medical, and bereavement leave

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.