We are looking for a UX Designer to join our team, where you'll play a crucial role in powering Amazon's global delivery network through innovative technology and human-centered design. This isn't just about creating interfaces – it's about designing systems that directly impact the safety, efficiency, and well-being of thousands of associates worldwide.
In this role, you will tackle complex operational challenges that bridge digital and physical experiences. Your work will directly influence how our delivery associates interact with technology, equipment, and spaces, ultimately shaping the future of logistics at scale. You'll need to think holistically, understanding not just user interface design, but also hardware integration, ergonomics, safety protocols, and business operations.
The stakes are high and real: your designs will help ensure worker health and safety, reduce worker fatigue, maintain operational excellence, and build lasting trust with both our workforce and customers. You'll need to balance multiple priorities – from immediate safety concerns to long-term scalability, from user needs to technical constraints.
To succeed, you must be a strategic thinker who can navigate ambiguous problem spaces and translate complex operational requirements into elegant, practical solutions. You'll collaborate with product, engineering, operations, and safety teams, while mentoring other designers and driving design excellence across multiple workstreams. Your work will not only solve today's challenges but help define the future of how technology and human interaction come together in the logistics industry.
Join us in creating meaningful solutions that make a real-world difference in the lives of thousands of Amazon employees and millions of customers.

Basic qualifications
- Experience collaborating with product managers, developers, and other stakeholders
- 5+ years of practical experience in UX design with an emphasis on content discovery and/or content engagement experiences.
- Demonstrated interaction design and visual craft skills including experience with prototyping mobile experiences
- An aesthetic sense and the ability to make confident decisions
- Demonstrated empathy for the people using your software or products
- Expertise with Figma

Preferred qualifications
- Experience working on associate-facing software experiences
- Executed research plans talking to real customers
- Knowledge of design systems
- Formal education in Design, Interaction/UX Design or HCI

Key job responsibilities
* Execute the design strategy for complex operational systems, considering both immediate needs and long-term scalability
* Define and improve design patterns, standards, and processes that can be adopted across teams
* Drive cross-functional alignment through effective communication of design decisions and trade-offs
* Identify and solve root causes of widespread operational challenges through innovative design solutions
* Contribute to design reviews and critiques, ensuring high-quality outcomes across multiple workstreams
* Partner with engineering teams to ensure technical feasibility while maintaining design integrity
* Aggregate and analyze qualitative and quantitative data to inform product-level design decisions
* Influence product strategy and roadmap decisions through data-informed design recommendations
* Champion user-centered design practices across the organization

About the team
Our team is crucial to Amazon's operational success, creating experiences that enable associates and managers to work efficiently and safely. We focus on solving complex operational challenges through innovative design solutions, ensuring our stations can effectively handle millions of packages daily while maintaining safety and quality standards.

UX Designer II, Amazon Delivery Experience