AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS Data Centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

The Infrastructure Operations (Data Center) team is the backbone of AWS, supporting the rapidly growing AWS business and customers 24/7. We are committed to maintain the physical infrastructure of AWS, ensuring the standards for operational performance in the areas of safety, security, availability, productivity, capacity, efficiency, and cost.

The Data Center Engineering Operations Trainee will be responsible for Data Center Engineering Operations within an Amazon Data Center including risk management and mitigation, corrective and preventative maintenance of critical infrastructure, vendor management and metric reporting.

We are looking for an individual with little to no experience, a result-driven individual with technical (electrical/ mechanical) understanding and the drive and passion to learn data center engineering operations. The role will report to the DCEO Manager and be responsible for sustaining availability, cost management, risk assessment and mitigation, review corrective and preventative maintenance of critical infrastructure and metric reporting.

You’ll interface with a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

To be successful in this role, you will be required to complete a background check as part of the hiring process.

This position is for a 6 month fixed term hire with a possibility to convert to a full time role.

Key job responsibilities
Responsibilities include:
- Learning the Data Center industry through in-classroom and on-site experience.
- Assist the on-site management of contractors, sub-contractors and vendors, ensuring that all work performed, is in accordance with established practices, procedures & local legislation.
- Maintaining performance benchmarks, conduct analyses & prepare reports on all aspects of the critical facility infrastructure operations & maintenance.
- Generate Change Management requests & Incident Management tickets for DCEO as directed.
- Learn and contribute to documentation relevant to business & facility operations.
- Assist with the installation of the racks and the provision of power/cooling within its constraints.
- Be involved with the routine maintenance and emergency services on a variety of critical systems such as: switchgear, generators, UPS systems, power distribution equipment, chillers, cooling towers, computer room air handlers, building monitoring systems, etc.
- Assist and learn about the design, implementation, commissioning and build out of new facilities.
- Assist with the management of the Facility assets and the provision of infrastructure & inventory asset management as directed.
- May participate in Construction & Operational Meetings as required.
- Assist with Work Order compliance and review of contractual SLAs.
- Interface with Infra Ops teams for day to day operational requirements.
- Assist in the resolution of any infrastructure engineering or services issue.
- Delivery of exceptional customer service and satisfaction.
- Meet daily hours of operations, shift and on-call requirements for response during shift rotations.

A day in the life
At today’s large-scale data centers, you will be involved in:

- Provide support and assistance to the onsite operations team, in troubleshooting of facility and rack-level events within internal Service-Level Agreements (SLA).
- Deep diving alarms and incidents on highly complex mission critical equipment to a granular level to find a root cause.
- Manage and lead incident response, providing updates to senior leadership using incoming critical data to empower decision making.
- Perform rack installs, rack decommissioning, and facility management.
- Provide operational readings and key performance indicators to make sure uptime is maintained.
- On-site management of contractors, subcontractors and vendors, ensuring that all work performed is in accordance with established practices, procedures & local legislation.
- Performance and oversight of maintenance and operations on all electrical, mechanical, and fire/life safety equipment within the data center.

About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Technical Operations Engineer - Trainee, Data Center Engineering Operations