As part of the AWS Applied AI Solutions organization, we have a vision to provide business applications, leveraging Amazon’s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers’ businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon’s real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use.

The End User Messaging service powers the communication infrastructure for both AWS customers and Amazon digital properties, enabling SMS, MMS, WhatsApp, push notifications, and text-to-voice message delivery to end users.

Key job responsibilities
You will lead our messaging and communications partnership initiatives, building relationships with key telecommunications technology partners. This role combines strategic business development with technical expertise to drive revenue growth through innovative partner solutions.
You'll manage the full partnership lifecycle - from identification through implementation and ongoing relationship management. Your telecommunications expertise will guide partnership evaluation from both technical and commercial perspectives, ensuring alignment with our strategic objectives and customer needs.
As the primary technical liaison, you'll connect partners with internal teams, translating complex telecommunications capabilities into clear business value. Success requires staying ahead of industry developments, including RCS Business Messaging, VoIP technologies, and regulatory compliance standards. You'll also leverage AI technologies to optimize partnership processes and enhance our communications platform.
The ideal candidate brings proven experience in telecommunications technology, partnership management, and complex technical integrations. Your expertise will directly influence our product strategy and drive innovation in our communications solutions.

A day in the life
• Review overnight communications from APAC partners regarding a new carrier integration project. Prepare notes for the upcoming technical review meeting with solution architects.
• Lead a video call with a partner’s VP of Strategic Partnerships and their technical team to discuss API integration timelines and review performance metrics for existing messaging services. Present our roadmap for expanding voice capabilities and discuss potential customer opportunities.
• Meet with our product team to share updates about new compliance requirements. Collaborate on prioritizing feature requests and discuss technical feasibility of new integration points requested by key partners.
• Prepare materials for next week’s executive business review. Analyze performance metrics, compile ROI data, and create presentations highlighting successful joint implementations.
• Lead the monthly partnership status review with internal stakeholders. Update teams on partner pipeline, ongoing integrations, and emerging market opportunities.
• Draft a proposal for a new strategic partnership opportunity, incorporating AI-powered features for enhanced message routing and delivery optimization.

About the team
ABOUT AWS:

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Technical Business Development , AWS End User Messaging