Technical Operations Specialist
re:Cycle Reverse Logistics is an electronics processing, reuse, and recycling company that works to extend the life of used electronic equipment through reuse, repair, and recycling. We are a stand-alone company within the Amazon corporate family that provides services to other Amazon companies. We specialize in the handling of valuable electronic equipment that was originally used in data centers. Come join our team and be a part of history as we deliver results for the largest cloud services company on Earth!

re:Cycle Reverse Logistics is looking for a Technical Operations Specialist for its Reverse Logistics operation based in Greencastle, PA. Our mission is to manage and scale information technology asset disposition (ITAD) services for used electronics and electronic equipment (UEEE) through secure and environmentally sustainable practices supporting asset recovery, reuse, recycling, and other circular economy initiatives.

The Technical Operations Specialist will lead operations through third-party services and Amazon personnel. This position manages reverse logistics operations, impacts business outcomes, and focuses on customer needs by improving processes for a more effective supply chain. The role collaborates with cross functional departments such as Legal, Security, Environmental Health and Safety (EH&S), Procurement, Hardware Engineering, Software Development, and Commercial and planning.

Key job responsibilities
Key Responsibilities:
• Drive process optimization through exceptional process-flow knowledge, program management, and customer obsession
• Manage reverse logistics inventory flows between Data Centers, 3P de-manufacturer, and internal stakeholders to maintain optimal inventory levels
• Implement process improvements through software integration, hardware deployment, and data analysis
• Act as primary Point of Contact (POC) for operational stakeholders
• Create and enhance operational processes based on business needs
• Present data-driven business reviews to senior management on supply chain strategy and improvements
• Develop Standard Operating Procedures (SOPs) and Risk Assessments for safe operations
• Create process flow maps aligned with security requirements
• Implement RACI matrices to clarify stakeholder responsibilities

Tech Ops Specialist