Amazon’s Intelligent Cloud Hosting (ICON) Team is looking for a System Development Manager to join our team in San José, Costa Rica.

Do you want to ensure a delightful shopping experience for millions of Amazon.com customers everyday? The Intelligent Hosting (ICON) team is looking for a System Development Manager that is passionate about being a DevOps leader for Amazon's ecommerce platform technologies that host Amazon's Global websites. The ICON team hosts Amazon websites and backend platform services that power the customer experience. We abstract and centralize infrastructure management from service teams, bring agility to business processes, and operate 100s of Tier-1 services on behalf of our internal customers. ICON is an early adopter of Amazon’s product offerings and automates the management and operational activities on behalf of developers to strengthen services’ posture towards security, availability, and efficiency so that service developers can innovate on behalf of Amazon’s end customers.

The ICON team is located within the Intelligent Control (ICC) organization who owns connecting our worldwide websites and other consumer experiences such as Kindle, Amazon Video, and Alexa to the internet, as well as ensuring the highest level of availability, security and privacy of the web services that power the experience we deliver to our customers worldwide.

The Role
ICON is looking for a System Development Manager to lead a team of System Development Engineers in San Jose (Costa Rica). Our global team has sites in Seattle, Dublin, Sydney, Bangalore, and Hyderabad. In this role, you are a key leader that influences the building, automating, and operating of Amazon’s current and next generation Intelligent Cloud Hosting technologies used to manage our highly distributed hosting infrastructure.

Key job responsibilities
Lead and manage a team that drives organizational standards for operational excellence and resiliency.
• Establish relationships with internal and external partners and peer stakeholders to understand and meet their needs while operating existing systems at a high level of Operational Excellence.
• Lead the team thru large scale incident management/escalations to resolve outages and communicate with a global audience and senior leadership.
• Develop and maintain a culture of innovation and operational excellence in the teams.
• Manage the design and development of next generation platform orchestration and automation.
• Hiring, developing, and retaining a world class engineering team that meets Amazon’s high bar.
• A successful candidate will be an experienced leader with an established background in developing and operating platforms and services, developing and hiring top talent, technical ability, great communication skills, and a motivation to achieve results in a dynamic fast paced environment.

System Development Manager III, Intelligent Cloud Hosting