Amazon Web Services provides a highly reliable, scalable, low-cost infrastructure platform in the cloud that powers hundreds of thousands of businesses in 190 countries around the world. To meet the growing demand for AWS Services across our commercial, government and Amazon Dedicated Cloud (ADC) regions, we need exceptionally talented, bright, and driven people. If you have strong program management, IT infrastructure and/or programming experience, and can communicate highly technical concepts to audiences at different stages in the AWS journey, we’d like to speak with you.

We are looking for a dynamic, organized self-starter to join AWS to manage new services and features being deployed in multiple regions. In this role, your primary responsibility will be supporting AWS service teams as a Senior Technical Program Manager (TPM) supporting delivery of services and features .

The AWS Managed Operations (MO) organization was founded in April 2023, with the objective to reduce operational load and toil through long-term engineering, development, and science projects. MO is building the best-in-class engineering and operations team that will own the day-to-day operations for AWS Regions; improving the availability, reliability, latency, performance and efficiency to operate AWS Regions.

You will have the opportunity to work closely with AWS leadership and Service Teams to deliver novel solutions in commercial, government and Amazon Dedicated Cloud (ADC). You will advocate for customer needs, and collaborate with Service Teams to deliver solutions that improve cloud operations for AWS customers. You will work with all stakeholders to develop schedules that ensure timely launch of services and features, identifying dependencies within these regions. You will assess risks, anticipate issues, and balance business needs and constraints.

Successful candidates will have a strong program management background, be detail oriented, and have excellent problem-solving abilities. You will have a deep understanding of program management best practices. You will successfully represent program status to AWS Senior Leadership. Your program management expertise and operational excellence will influence the team’s decisions and drive secure and scalable solutions. You should be passionate about delivering great customer experiences and researching and developing new delivery methodologies.

If Arlington, VA (HQ2):

This role will sit in our new headquarters in Northern Virginia, where Amazon will invest $2.5 billion dollars, occupy 4 million square feet of energy efficient office space, and create at least 25,000 new full-time jobs. Our employees and the neighboring community will also benefit from the associated investments from the Commonwealth including infrastructure updates, public transportation improvements, and new access to Reagan National Airport.

By working together on behalf of our customers, we are building the future one innovative product, service, and idea at a time. Are you ready to embrace the challenge? Come build the future with us.

This position requires that the candidate selected must be a US Citizen.

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Key job responsibilities
- Be a mission-critical member of the leadership team, unify distributed engineering efforts and own the plan to deliver high-profile new tools and features for developers that build AWS
- Lead strategic initiatives across many AWS teams that will provide developers with high-impact improvements
- Draw on your knowledge of software development to hold a high standard of excellence for the developer experience
- Drive technical requirements, design, and delivery planning, working across engineering teams and stakeholders to ensure successful launch of initiatives
- Enable transparency and decision-making across AWS senior leadership by providing critical communication and clear status of the initiatives you own
- Apply your expertise, problem solving skills, and creativity to add value and diversity of thought to our team

A day in the life
Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

About AWS

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Utility Computing (UC)

AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences and conferences inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

About the team
AWS Operations Center serves as an end-to-end system for AWS operations, providing a centralized location for operations personnel including AWS operators, AWS service owners, third-party operators from AWS trusted partners, and auditors, to conduct their everyday work of managing AWS cloud.

Our Data Science & Data Engineering teams harness the power of data science to identify operational trends across AWS to inform high-value investment decisions for our development teams to eliminate operational toil. Our Software Development teams deliver solutions which support a centralized operational model and deliver on data driven findings to reduce operational toil for Amazon builders.

Sr. Technical Program Manager, AWS Managed Operations Engineering and Data Science (MOEDS)