Come help us define and build solutions that protect Amazon’s must customer-centric experiences! The Endpoint Security builds security solutions that enable Customer Service Associates around the globe to solve customer problems. In this role, you must consider what risks our customers face today, how an evolving landscape will change risks, and how we will eliminate those risks. You will think about every level of the technical stack, from the lowest level of code that exists on devices up to how we secure billions of records in the AWS cloud.

In this role, you will define our “future of…” strategies and work with engineering teams to deliver that future state. You will be the voice of the customer, and will advocate for their needs throughout the design, build, and implementation of our team’s products. You will be responsible for measuring customer experience and business impact, prioritizing our work, innovating every day to secure every customer experience.

Key job responsibilities
As a Sr. Product Manager, Technical on our team, you will define the problems our customers face, determine how to solve them, and prioritize solution delivery. You will partner with multiple engineering teams and stakeholders across Amazon Security and Customer Service to drive cross-functional alignment and balance security requirements with operational efficiency. You will measure customer experience, prioritize product roadmaps, and translate complex requirements into deliverable product specifications and user stories.

You will conduct customer research and data analysis to validate problem statements, define success criteria and metrics for each initiative, and lead technical design reviews with engineering teams. Running agile ceremonies including sprint planning and retrospectives, you will coordinate dependencies across teams and present product strategy and progress to senior leadership.

A day in the life
You will partner with Customer Service technology and operations teams to solve customer problems. On our team, you will collaborate with Software Development Managers, software engineers, data engineers and scientists, and other product and program managers. You will ensure that Customer Service Associates can quickly resolve customer contacts, and that the business can innovate and evolve to meet changing needs.

About the team
We are a team dispersed across multiple locations, primarily in Seattle, Toronto, and Austin. As a security team responsible for products used daily by Customer Service, we balance security with usability while recognizing that the most secure products can also be the most usable. Given the complex nature of Customer Service operations, we invest in solutions that allow us to flex and pivot quickly to meet an ever-changing business and security landscape.

Why Amazon Security
At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Inclusive Team Culture
In Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.

Training and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.

Sr. Product Manager, Technical, Customer Service Security, Endpoint Security