AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. We dive deep to understand each customer's unique challenges, then craft innovative solutions that accelerate their success. This customer-first approach is how we built the world's most adopted cloud. Join us and help us grow.

This position supports the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges.

Key job responsibilities
This role leads the global sales operations to drive business impact across multiple organizations. Uses extensive expertise to design and implement innovative solutions that optimize sales effectiveness, accelerate revenue growth, and enhance operational excellence at scale. Partners with senior leadership to shape business strategy and drive organizational change through data-driven insights and scalable operational frameworks.
- Serves as the strategic advisor for multiple sales organizations, using expertise to solve complex operational challenges and execute transformational changes
- Develops and owns the strategic vision for sales operations across multiple organizations, designing innovative approaches that deliver transformational impact on revenue growth and operational efficiency
- Architects and implements scalable sales operations frameworks and mechanisms that drive organizational effectiveness across multiple regions
- Identifies and tackles significantly complex problems in sales operations, acquiring new knowledge and skills as needed to drive solutions
- Leads cross-organizational initiatives to transform sales effectiveness through innovative technology solutions and process optimization
- Architects comprehensive data strategy and analytics frameworks to enable data-driven decision making across sales organizations
- Influences organizational priorities and business strategies through deep expertise in sales operations and proven ability to drive results
- Builds consensus among senior stakeholders and drives alignment on strategic initiatives across multiple organizations
- Identifies and mitigates global operational risks before they become roadblocks by deconstructing complex challenges into manageable solutions
- Creates and shares scalable best practices across organizations while actively removing operational bottlenecks
- Acts as a thought leader and subject matter expert in sales operations, mentoring others and driving organizational capability building
- Makes strategic trade-offs between opportunity, resources, and sustainability when designing solutions
- Owns inputs into operational planning (OP1/OP2) for sales organizations
- Leads a team of sales operations specialists in executing against organizational goals
- Responsible for career development and accountability.

About the team
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

Sr. Mgr. Sales Operations, AWS Specialist and Partner Sales Operations