We are seeking an innovative and customer-centric Sr. Manager to join the Sales Planning and Compensation (SPC) team within AWS Sales Marketing and Global Services (SMGS) Operations. This high-impact role will lead the development, implementation, management, and compliance of critical global sales planning and sales compensation policies and programs. The ideal candidate will be passionate about developing governance and implementing policies to support our sales planning and sales compensation processes. Successfully executed, these programs will enable AWS to develop and operationalize a holistic process ensuring policies, systems, tools, and compliance are aligned for accurate and timely sales compensation payments.
This global role will drive accelerated growth for AWS by leading processes across a broad set of stakeholders, including business leaders, sales planners, field operations, and central operations teams. The Sr. Manager will be responsible for providing technical teams with the necessary business requirements to ensure compliance, utilizing effective communications, strong relationships, and sophisticated data-driven insights to support change management.
We are seeking a leader with 10+ years of experience in Global Sales Compensation and/or Sales Operations. Candidates should be builders who understand what it takes to develop capability and implement scalable solutions and mechanisms in a rapidly growing and dynamic team. The ideal candidate will be able to work backwards from business strategies and possess the ability to invent and simplify. This role involves engaging with stakeholders across many global AWS teams and partners, requiring the ability to build trust through understanding business needs while balancing legal risks.
The successful candidate will be responsible for leading a team that develops and implements critical global sales planning and sales compensation policies, ensuring compliance and accuracy in sales compensation payments. They will work closely with various stakeholders to align policies, systems, and tools, driving growth and efficiency across AWS's global sales. This role offers an exciting opportunity to make a significant impact on AWS's sales strategy and operations on a global scale.
The AWS Sales Planning and Compensation (SPC) organization seeks a Senior Manager to serve as the Single Threaded Leader responsible for developing and implementing comprehensive SPC policies that drive governance, management, system requirements, testing, and compliance across our global sales compensation framework. This strategic role will serve as the primary legal liaison for global sales compensation matters and lead critical change management and communications initiatives.

Key job responsibilities
• Drive end-to-end product and program management including tooling requirements, policy and governance, reporting, and stakeholder engagement across the global AWS ecosystem
• Lead the development and operationalization of a holistic customer intelligence capability, defining customer relationships across geographies, segments, and industries
• Establish and maintain consistent global policies, processes, reporting mechanisms, metrics, enablement strategies, and communications for program execution
• Own the dispute resolution process for sales planning and sales compensation issues while monitoring performance metrics to ensure program effectiveness
• Partner with cross-functional teams including sales planners, FSOs, Planning Tools, Data Management, Econometrics, Finance, and Revenue experts
• Drive policy development initiatives and provide strategic guidance on complex issues
• Lead investigation of disconnects, solicitation of feedback, documentation gathering, and alignment building on policy proposals
• Support product partners in policy codification into software and tooling solutions

About the team
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AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

Sr. Manager, AWS Global Sales Planning & Compensation Policy & Governance, SMGS Sales Planning & Compensation