Would you like to be part of a team that is solving new business challenges through innovative technology?

The Fuse tech team is an innovative and high-energy team that is working on Amazon Fuse, a wholesale subscription service that enables 3rd party enterprises with billing and distribution capabilities. Fuse has created a one stop integration point for service teams (e.g. Prime, Music, Video, Kindle, Audible, and more) to be able to offer their subscription services through the top global partners who collectively offer subscriber billing services to more than 4B consumers. While we use existing Amazon systems when possible, you’ll be working on challenging problems that need innovative solutions.

As a key member of our team, you will have the opportunity to work with internal partner teams (Prime, Music, Prime Video, Subscriptions, etc.), as well as external partners, faciliating business innovations while maintaining a high technical standard of the core system.

The ideal candidate is passionate about technology and scaling, with a strong commitment to operational excellence and standard operating procedures. The right candidate will champion data-driven decision making, prioritize customer trust, and actively work to automate repetitive processes while supporting partners and end customers on a global scale. This leader should embrace the adoption of GenAI, leveraging AI to enhance both development work and operational efficiency.

You will learn, have fun, and make a positive impact on millions of people.

Key job responsibilities
Service & Technical Oversight
* Manage ownership of multiple critical platform level services, enabling the Fuse business
* Oversee service architecture, scalability, and technical direction across the service portfolio

Team Management
* Lead a 2-pizza team with diverse technical backgrounds
* Mentor and develop junior team members to grow their technical and leadership capabilities
* Manage team operations including scrum processes, design reviews, and weekly operational reviews

Operational Excellence
* Drive operational excellence through service dashboards, runbooks, and best practices
* Ensure high standards for service reliability and on-call processes
* Introduce and maintain standard operating procedures (SOPs) for team operations

Strategic Leadership
* Make data-driven decisions aligned with team tenets
* Balance partner, integrator, and end customer needs on a global scale
* Allocate resources to automate repetitive internal processes
* Champion innovation including GenAI initiatives for the Fuse platform
* Manage feature intake, project planning, and delivery timelines

Cross-functional Collaboration
* Coordinate with Product, TPM, TAM, Operations, and other stakeholders
* Ensure customer trust and long-term value over short-term gains

Software Development Manager, Amazon Fuse and MBD