Come build the future as a Software Development Engineer at Amazon, where you will be inspired working along best-in-class inventors and innovators! You will have the opportunity to create meaningful experiences that deliver on the ever-evolving needs of our customers, and your work will impact millions of people around the world.

As an Amazon Software Development Engineer, you will solve unique and complex problems at a rapid pace, utilizing the latest technologies to create solutions that are highly scalable. You will find that there is an unlimited number of opportunities within Amazon, where developing your career across a wide range of teams is highly supported. We are committed to making your work experience as enjoyable as the experiences you’ll be creating for our customers.

Role Overview
Depending on your experience, interests and business needs, you will own the back-end or full stack design and development of product features, building scale, efficiency, and differentiated customer experiences. We’re looking for software engineers passionate about building software solutions end-to-end, have strong software development experience delivering at scale solutions, and systems design skills.

You should have a demonstrated ability delivering within a DevOps delivery model from scoping requirements, requirement analysis, design, development, test, CI/CD, security implementation, and operational excellence with the ability to work cross-functionally with Product Managers, business stakeholders and other tech teams through the actual launch of the project. You should also have experience in communicating with users, other technical teams, and management to collect requirements, describe software product features, and technical designs.

Benefits
• Competitive salary and equity compensation
• Comprehensive health, dental, and vision coverage
• 401(k) plan with company match
• Paid time off and parental leave
• Employee discount program

Key job responsibilities
• Design, develop, and maintain scalable software solutions that meet business requirements and customer needs
• Lead technical solutions from conception through deployment, including architecture decisions and implementation strategies
• Participate in full software development lifecycle, including requirement analysis, design, development, testing, deployment, and operations
• Collaborate with cross-functional teams including Product Managers, Technical Program Managers, and other engineering teams
• Mentor junior engineers and contribute to improving team's technical practices
• Write high-quality, well-tested code following best practices and coding standards
• Participate in code reviews and contribute to technical documentation
• Drive operational excellence through monitoring, troubleshooting, and continuous improvement

A day in the life
Work/Life Balance
Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

Work Environment
We value work-life balance and foster an inclusive team culture where diverse perspectives are welcomed and celebrated. Our team embraces Amazon's Leadership Principles while providing opportunities for career growth and mentorship. We operate in an agile environment where innovation, experimentation, and continuous learning are encouraged.

Mentorship & Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign opportunities based on what will help each team member develop into a better-rounded contributor.

Inclusive Team Culture
Here at Amazon, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

About the team
Amazon.com is broadly recognized as a leader in providing exceptional Customer Service globally. At Amazon, we are driven by innovation and customer obsession, which is deeply ingrained in everything we do. Leveraging conversational Artificial Intelligence (AI) and machine learning (ML) technology, we strive to predict and resolve customer issues through self-service and automation solutions.

Amazon CS is one of the largest customer service organizations in the world. Our tens of thousands of Customer Service Associates (CSA) around the globe provide world-class support to customers 24 hours a day, 7 days a week, and in over 22 languages.

CS develops cloud-based contact center products. Our contact center technology is used by CSAs around the world to power millions of customer conversations.

Software Development Engineer II, CXBT & Amazon CS