Amazon Leo (Kuiper) is seeking a Senior Financial Analyst to join our Customer Operations Finance team. This role will support our mission to provide fast, affordable broadband to unserved and underserved communities worldwide through our constellation of Low Earth Orbit (LEO) satellites. You'll partner with business teams across customer operations functions—including field services, customer support, payment processing, and bad debt management—to develop financial models, provide analytical insights, and support operational planning. This role offers the opportunity to contribute to building financial frameworks for a business that will transform internet connectivity worldwide.

Key job responsibilities
- Support financial planning and analysis for customer operations functions, including development of financial models, forecasting processes, and performance metrics
- Partner with business teams to analyze operational efficiency and identify cost optimization opportunities while maintaining focus on customer experience
- Develop and maintain scorecards and metrics to track financial and operational performance, providing insights to leadership
- Conduct financial analysis for partnerships and vendor relationships, including contract evaluations and cost assessments

A day in the life
In this role, you'll collaborate with various stakeholders to analyze customer operations costs and performance. You might start your day reviewing field services installation metrics, then transition to analyzing customer support cost trends with the operations team. You could be building a financial model to evaluate vendor proposals or preparing analysis on payment processing costs for a business review. Your work will support critical decisions that balance operational efficiency with our commitment to delivering an exceptional customer experience.

About the team
You'll be joining the Business Operations Finance team for Amazon's Project Kuiper, supporting the Customer Operations function. This team plays a critical role in ensuring the financial success of our global broadband service, working closely with field services, customer support, and other operational teams. As we build this business from the ground up, you'll have the opportunity to contribute to financial strategies that will directly impact our ability to deliver affordable, high-quality internet service to customers around the world.

Senior Financial Analyst, Amazon Leo (Kuiper)