Have you ever witnessed or felt the frustration of talented teams working in silos, knowing there must be a better way to align efforts and share knowledge across an organization? Amazon Delivery’s Customer Experiences team (ADX CX) is seeking a Senior Design Program Manager to architect the operational backbone that enables our design teams and partners to work seamlessly together, creating transparency and repeatable processes that amplify our collective impact. You'll identify and champion innovative ways to scale efficiency across the organization, while personally coaching individuals and managers with solutions tailored to their unique challenges and working styles. In direct partnership with senior leaders and our broader design organization, you'll define what operational excellence looks like at scale, transforming how our teams work together to deliver exceptional customer experiences. As you pursue operational excellence in CX, you will also join a community of design program managers in our broader ADX organization to leverage ideas and share learnings across teams.

Key job responsibilities
As a key driver in designing solutions and up-leveling our team's operational excellence, you will:
- Establish and scale team scrum ceremonies (stand-up, sprint planning, retros, etc)
- Evolve, document and model team mechanisms
- Compose design program PRFAQ’s, business review docs, and work-back plans
- Advocate for the happiness and productivity of your designers
- Forge relationships with product and engineering leaders to maximize design contributions
- Protect vision and align design team goals
- Captain team communications and oversee releases

About the team
The Amazon Delivery’s Customer Experience team (ADX CX) team is a diverse group of designers and researchers that share our experiences and help each other succeed. We operate within the broader Amazon Delivery Experience design organization that includes teams focused on operational and transportation experiences critical to the success of the holistic delivery journey. We value individuals who drive inspiration, collaboration, and connection by bringing their authentic selves to work and respecting everyone’s unique voices. We love complex problems, growing in fast-evolving environments, taking action, and learning from mistakes. We champion the customer voice (spoken and unspoken) through objective insights that inform the collective design and increase customer empathy across Amazon. Our creative work impacts millions of customers worldwide and we are proud to be a part of it.

Senior Design Program Manager, Amazon Delivery Customer Experiences