AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

The Worldwide Sustainability (WWS) organization capitalizes on Amazon’s scale, speed, ability to build, invent, and simplify a resilient and sustainable company. We manage our social and environmental impacts globally, and drive solutions that enable our customers, businesses, and the world to become more sustainable.

Key job responsibilities
• Assist in the installation and operation of all racks and rack based systems.
• Responding to daily changes and demands in installations particularly during peak periods. This equipment supports mission-critical servers and must maintain better than 99.999% uptime.
• Assist in maintenance and monitoring of all Data Center rack systems to include incidents/events, problems, changes, monitoring, problem escalation/notification/resolution and all other aspects of Data Center support.
• Assisting with monitoring and troubleshoot all related mechanical, electrical, HVAC systems, chiller systems and generators.
• Provide assistance to contractor or data center engineers to ensure proper operation and maintenance of all facility equipment and deployment of new equipment.
• Perform system walkthroughs to verify proper installation of racks and updating of their related Monitoring Systems .

The successful candidate show be able to demonstrate the following competencies / behaviors:
• An ability to solve problems through root-cause elimination, stepping back to understand the broader context.
• Maintain service level agreements (SLAs) through the implementation of proactive issue detection and immediate response.
• Follow procedures system documentation and track issues through appropriate entries into a ticketing system.
• Priorities appropriately in a complex, fast-paced environment
• Capable of actively engaging and working collaboratively with other support teams to drive resolution of problems encountered.

About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Rack Power Technician , Data Center Engineering and Operations