Amazon Ads helps brands create experiences that delight customers and deliver meaningful results. With 300+ million worldwide active customer accounts, and first-party insights based on shopping, streaming and browsing signals, brands can craft relevant campaigns that enhance customer experiences. Our solutions on Amazon.com, services like Twitch, IMDb TV, Alexa, Amazon Music, and partnerships with third-party publishers and exchanges make Amazon Ads the ultimate amplifier for brands to reach the right audiences in the right places, both on and off Amazon.

We are seeking a Programmatic Solutions Consultant (PSC) to support enterprise self-service clients on the DSP. The PSC will develop and deepen long term relationship with our enterprise agency and advertiser clients by owning the end to end engagement including: training, onboarding and implementation, technical support and troubleshooting. The PSC will drive strategic consultation of DSP best practices with clients spanning campaign setup/optimization and integrations, serving as a point of escalation and advocate for the client within Amazon.

Key job responsibilities
Own the relationship with clients and provide high-touch proactive support such as onboarding, education, continuous product usage consultation, and industry best practices to ensure client success

• Define priorities for campaign management and optimization initiatives based on deep knowledge of the industry, its competitive landscape and key business issues.

• Be owners for current campaigns performance, future strategy and competitive scenarios.

• Navigate multiple stakeholders; bridge organizational and structural gaps with a focus on customer results and satisfaction.

• Help drive evolution of Amazon DSP into a client friendly tool via ongoing client feedback loop and close collaboration with cross functional Amazon teams (Product Management, Engineering, Analytics, and Specialists)

• Serve as the primary point of contact for technical issues; communicate, triage, and manage open tickets to resolution

• Define and improve processes and tools for the Solutions Consultant team to serve clients better

• Design and deliver performance updates, business reviews and growth opportunity presentations to key agency contacts

Programmatic Consultant (PSC), Amazon Ads