AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You’ll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.

The Amazon Web Services Professional Services (ProServe) team is seeking an experienced ProServe Cloud Architect (PCA) to join our team at Amazon Web Services (AWS). In this role, you'll work closely with customers to understand their technical requirements and business objectives, designing and implementing tailored cloud solutions. You'll be a key player in the pre-sales process, providing technical expertise and guidance throughout the customer's cloud journey.

In this role, you'll be responsible for creating and leading the solution design to address customer business outcomes (CBO). Operating as the conduit between ProServe Account Executives and our Proserve Delivery Teams, you’ll ensure proposed solutions are realistic, achievable, and optimize ProServe and/or our partners to maximize CBOs. As a PCA you are a trusted advisor to our customers, providing guidance on industry trends, emerging technologies, and innovative solutions to address customer challenges. As a technical SME, you will share knowledge within the organization, through mentoring, training, creation of reusable artifacts and process improvements. A critical aspect of this role involves hands-on technical engagement with customers, particularly in the rapidly evolving areas of Agentic AI and Generative AI (GenAI).

Your experience in designing technical solutions within the technology/consulting sector, will equip you with the ability to architect complex, scalable, and secure cloud solutions tailored to meet the specific needs of each customer, translating technical concepts into business value. Your success as a PCA will be linked to impacting the signing of statements of work, and the successful implementation of solutions which achieve CBOs while exceeding customer satisfaction expectations.

The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries.

Key job responsibilities
As an experienced technology professional, you will be responsible for:

Strategic Direction and Development:
- Acting as a trusted advisor to customers on industry trends and emerging technologies.
- Provide technical guidance and best practices during pre-sales and implementation phases.
- Define and develop overall strategic direction for AWS customers and internal AWS teams designing, building, optimizing, transforming, or otherwise migrating applications, software, and services on the AWS platform to deliver customer business outcomes (CBOs)
- Partner with AWS Account teams and ProServe Account Executives and ProServe Delivery on accelerating innovation, account strategy, and technical execution, aligning to increase business value through cloud adoption, covering people, processes, and technology aspects.
- Engage with C-level executives to guide their strategic technology initiatives and support their data transformation journeys. Build deep relationships with senior technical individuals within customer organizations to enable them to become cloud advocates.
- Work directly with customers to understand their problem statements and use cases in Agentic AI and GenAI domains
- Develop proof-of-concept solutions that align with customer objectives in the Agentic AI and GenAI space

Leadership and Collaboration:
- Drive the development of outcome-based business-IT solution proposals in collaboration with sales and solution architecture teams.
- Act as the AWS executive technical sponsor for strategic customer initiatives, ensuring alignment with AWS's Global Service offerings and the customer's strategic goals.
- Ensure that solutions across strategic programs adhere to AWS's enterprise architecture and security best practices and principles, and achieve intended business outcomes.
- Capture and share best-practice knowledge, sales, and delivery content amongst the AWS Professional Services community.

About the team
Professional Services engage in a wide variety of projects for customers and partners, provide collective experience from across the AWS customer base, and are obsessed about driving success for our customers. Our team collaborates across the entire AWS organization to bring access to product and service teams, get the right solution delivered, and drive feature innovation based upon customer needs.

Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Professional Services Cloud Architect, AWS Professional Services ANZ